Night Auditor/ Guest Service Representative (part time)
About The Position
This is a part-time position for a Night Auditor/Guest Service Representative. The working hours are from 11 p.m. to 7 a.m. The role involves guest check-in and check-out, payment processing, handling guest complaints, and providing information. Additionally, the position is responsible for making reservations, accurately quoting booking, rate, and cancellation policies. A key responsibility is auditing all accounts, including city ledger, deposits, credit card accounts, and room charges, to ensure they are in balance. The role also involves posting room and tax revenues, handling no-shows, and preparing a final report of all accounts. Other duties may be assigned by the Front Desk Manager based on business needs.
Requirements
- Ability to work night shifts (11 p.m. - 7 a.m.)
- Experience in guest check-in and check-out
- Experience in receiving payments
- Skills in handling guest complaints
- Ability to serve as an information agent for guests
- Experience in making reservations
- Knowledge of booking, rate, and cancellation policies
- Proficiency in auditing accounts (city ledger, deposits, credit card accounts, room charges)
- Ability to post room and tax revenues
- Experience in preparing financial reports
Responsibilities
- Checking in and checking out guests
- Receiving payments
- Handling guest complaints
- Serving as an information agent for guests
- Making reservations
- Ensuring all booking, rate, and cancellation policies are accurately quoted to guests
- Auditing all accounts to ensure they are in balance (city ledger, deposits, credit card accounts, and room charges)
- Posting room and tax revenues
- Handling no shows
- Preparing final report of all accounts
- Performing other duties as assigned by the Front Desk Manager
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
