Night Audit - Full-time

Maumee Bay Lodge•Oregon, OH

About The Position

Maumee Bay Lodge is seeking a responsible, friendly Night Auditor/Front Desk Agent to support guest services and overnight financial operations. The position is full-time and benefited, with a schedule requiring availability from 10 p.m. to 8 a.m. Sunday through Wednesday nights. Starting pay is $14.00 per hour. The role includes guest check-in and checkout, reservation management, responding to guest concerns, coordinating with housekeeping, and maintaining booking and payment records. It also audits revenues across rooms, food and beverage, retail, and sports outlets; runs register reports; investigates discrepancies; and helps prepare management spreadsheets. Regency Hotel Management describes its hospitality work as focused on driving profit and creating client asset value through hands-on hotel management. The company was founded in 1965 and has teams across multiple locations. It is an equal opportunity employer and prohibits discrimination and harassment on legally protected grounds.

Requirements

Must be 21 or older.
Basic education at high-school level or equivalent.
Experience as a hotel front desk agent, receptionist, or in another customer-facing role.
Experience with bookkeeping, Excel spreadsheets, or other accounting functions.
Experience with computers, copiers, faxes, and other office equipment.
Previous experience answering multi-line telephones.
Customer service experience.
Excellent communication and organizational skills.
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Working knowledge of property POS systems.
Must be available to work 10 p.m. to 8 a.m. Sunday through Wednesday nights.

Nice To Haves

Previous accounting or bookkeeping skills.

Responsibilities

Perform guest check-in and checkout tasks.
Manage online and phone reservations.
Explain payment methods and verify guests’ credit card information.
Register guests and collect necessary information, including contact details and stay dates.
Welcome arriving guests and assign rooms.
Provide information about the hotel, available rooms, rates, and amenities.
Respond to client complaints promptly and professionally.
Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
Upsell additional facilities and services when appropriate.
Maintain current records of bookings and payments.
Audit rooms, food and beverage, retail, and sports revenues.
Run reports, balance outlet charges against computer-generated totals, investigate discrepancies, and correct them.
Walk to different outlets to run register reports.
Assist with preparing spreadsheets on a computer or manually for management.