Night Audit - Full-time

Maumee Bay Lodge•Oregon, OH

About The Position

Maumee Bay Lodge is hiring a full-time, benefited Night Auditor/Front Desk Agent. This role handles guest reception and reservations while completing overnight revenue audits and reports. The schedule is 10 p.m. to 8 a.m., Sunday through Wednesday nights. Pay starts at $14.00 per hour. The position is part of a team-building, career-oriented work environment with ongoing training and career growth opportunities. The Night Auditor welcomes guests, manages check-ins, check-outs, reservations, payments, and guest concerns, and coordinates with housekeeping. The role also audits room, food and beverage, retail, and sports revenues; balances outlet charges against computer-generated totals; investigates and corrects discrepancies; runs register reports at different outlets; and helps prepare spreadsheets for management. Maumee Bay Lodge is part of Regency Hotel Management, which has worked in hotel management since 1965. The company describes its work as providing hands-on guidance to clients and says its teams across multiple locations are growing. It is an equal opportunity employer and prohibits discrimination and harassment on protected grounds.

Requirements

Must be at least 21 years old.
Must have basic education at the high-school level or equivalent.
Experience as a hotel front desk agent, receptionist, or in another customer-facing role is required.
Experience with bookkeeping, Excel spreadsheets, or other accounting functions is required.
Experience with computers, copiers, faxes, and other office equipment.
Previous experience answering multi-line telephones.
Customer service experience.
Excellent communication and organizational skills.
Competence in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Working knowledge of property POS systems.
Must be available to work 10 p.m. to 8 a.m., Sunday through Wednesday nights.

Nice To Haves

Previous accounting or bookkeeping skills are a plus.

Responsibilities

Perform guest check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify credit card data.
Register guests and collect necessary information, such as contact details and stay dates.
Welcome guests and assign rooms.
Provide information about the hotel, available rooms, rates, and amenities.
Respond to client complaints in a timely and professional manner.
Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
Upsell additional facilities and services when appropriate.
Maintain updated records of bookings and payments.
Audit room, food and beverage, retail, and sports revenues.
Run reports, balance outlet charges against computer-generated totals, investigate discrepancies, and correct them.
Visit different outlets to run register reports.
Assist in preparing spreadsheets for management, on a computer or manually.