Night Auditor|Front Desk Agent

Donohoe Hospitality Services•Las Vegas, NV

2d•Onsite

About The Position

At Hampton Inn & Suites/Home2 Suites Las Vegas, we are always on the lookout for the brightest and most talented professionals in the hospitality industry. Our team is dedicated to creating unforgettable experiences for our guests, and we believe that starts with hiring the best. We warmly invite you to explore our exciting career opportunities and take the first step towards joining our vibrant and dynamic team by applying today. The Night Auditor|Front Desk Agent plays a crucial role in ensuring the smooth operation of the hotel during the overnight hours. The Night Auditor/Front Desk Agent is responsible for auditing, balancing, and consolidating departmental ledger accounts to maintain accurate financial records. In addition, the Night Auditor/Front Desk Agent prepares various hotel operating reports that provide valuable insights into the hotel's performance. This role also handles the requests and transactions of hotel guests, ensuring their needs are met promptly and efficiently. The Night Auditor/Front Desk Agent is essential in maintaining the hotel's high standards of service and operational excellence throughout the night.

Requirements

A minimum of 2 years of experience in a similar role within the hospitality industry is preferred.
Excellent communication and interpersonal skills.
Proficiency in using hotel management software.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Strong problem-solving skills and a customer-centric approach.

Responsibilities

Post all daily room charges and outstanding balances.
Reconcile all revenue totals of cash and credits against the revenue report.
Verify and prepare registration for incoming guests.
Operate the hotel phone system, transfer calls, and take messages for guests and staff.
Manage guest reservations, including modifications and cancellations.
Conduct guest check-ins and check-outs in accordance with hotel and brand standards.
Address guest inquiries, requests, and complaints, coordinating with other departments to fulfill special requests.
Notify housekeeping and maintenance of any reported issues with guestrooms and hotel grounds.
Provide guests with information about the hotel and local attractions.
Generate and print required operational reports.
Verify transactions from each front desk shift.
Finalize daily transactions, including completing daily income and F&B revenue reports.
Maintain the cleanliness and organization of the Front Office area.
Perform cashier duties, including cashing travelers’ checks and posting phone and miscellaneous charges to guest accounts.
Adhere to in-house procedures to ensure the security of guests and employees, and be familiar with hotel emergency procedures.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.