Night Audit

Margaritaville Lake Resort Lake of the Ozarks•Osage Beach, MO

16d•Onsite

About The Position

Driftwood Hospitality Management is hiring a Night Audit associate for its property in Osage Beach, Missouri. The role performs overnight close-of-day procedures and accounts for daily hotel activity by organizing and verifying information, identifying and correcting discrepancies, posting accounts, and running and distributing reports. Duties fluctuate between Front Desk Agent, PBX Operator, and accounting functions, and carry an increased level of responsibility. The position reports to the Front Office Manager and pays $17.00 per hour. This is an overnight position, with shifts from 11 p.m. to 7 a.m. The associate also performs Front Desk Agent and PBX Operator duties, responds to guest requests and concerns, and follows Driftwood and Margaritaville Lake Resort policies and procedures. The role requires at least one year of hotel front desk experience and applicants must be at least 18 years old.

Requirements

At least one year of hotel Front Desk experience.
Must be at least 18 years of age.
Comprehensive knowledge of English sufficient to communicate effectively with guests, associates, and vendors.
Good computer skills; typing at 40 words per minute or more is preferred.
Strong attention to detail and ability to report information accurately and work under pressure in a fast-paced environment.
Ability to follow hotel policies and procedures, stay organized, prioritize workload, and multitask while maintaining service quality.
Strong oral and written communication skills, including the ability to handle difficult people and seek clarification from management when needed.
Flexible schedule and availability for days, nights, weekends, and holidays.
Ability to meet the outlined physical demands, including prolonged standing and occasional lifting or carrying up to 25 pounds.

Nice To Haves

Typing speed of 40 words per minute or more.

Responsibilities

Perform hotel close-of-day scenarios and account for daily activity by organizing and verifying information, correcting discrepancies, posting accounts, and running and distributing reports.
Perform the responsibilities of a Front Desk Agent and PBX Operator.
Run audit reports.
Adjust house accounts and prepare a daily adjustment log.
Process credit cards, post room and tax, and complete the nightly phone report.
Prepare the Daily Report by auditing ledgers, micros reports, and supporting documents to break down revenue by department and subsection.
Reset systems for the next day's operations.
Distribute required copies of documentation and daily-work reports to the appropriate departments.
Respond to and resolve guest requests, complaints, and questions courteously and promptly.
Greet guests and callers professionally, use customer-oriented telephone etiquette, and communicate effectively with guests, associates, vendors, and management.
Protect the security, property, and privacy of hotel personnel and guests.