Night Audit

THE ST JOE COMPANY•Panama City Beach, FL

14d•Onsite

About The Position

The Night Audit position checks front office accounting records for accuracy and compiles information for the hotel’s financial records. The role tracks room revenue, occupancy percentages, and other front office operating statistics, and prepares a summary of cash, check, and credit card activity reflecting the hotel’s financial performance for the day. It also posts room charges and taxes to guest accounts, including transactions that were not posted during the day by the front office cashier. The position also serves as a front desk agent, assisting with check-in and check-out, responding to guest needs and complaints, and maintaining knowledge of emergency procedures. The role is based at Embassy Suites in Panama City Beach, Florida, and requires overnight shifts, weekends, and holidays.

Requirements

Sufficient education and literacy to identify and read product labels and communicate with guests.
Ability to read, write, speak, understand, and communicate in basic English.
Ability to communicate clearly and pleasantly in English, verbally and in writing, with guests, management, and coworkers, in person and by telephone.
Detail-oriented and thorough, with the ability to perform consistently to high standards.
Ability to remain discreet and respect guest privacy.
Ability to interact with guests in a pleasant and friendly manner.
Strong customer service skills.
Knowledge of hospitality operations.
Basic accounting skills and ability to perform accurate mathematical calculations.
Ability to resolve challenges efficiently and effectively.
Ability to multitask in a fast-paced environment and work well under pressure during busy arrival and departure periods.
Ability to work cohesively with coworkers within and outside the department.
Ability to stand and move throughout the front office and lobby while performing essential job functions.
Ability to lift up to 25 lbs.
Ability to work shifts, including overnight shifts, weekends, and holidays.

Nice To Haves

Previous hospitality experience.

Responsibilities

Post room charges and taxes to guest accounts.
Process guest charge vouchers and credit card vouchers.
Post charges to guest accounts that were missed or incurred during the night audit shift.
Verify account postings and balances.
Verify room rates and post the correct rates to guest accounts.
Apply auditing and balancing principles and close out accounts.
Balance the day’s charges and make corrections as necessary.
Run the end-of-day process in the property management software (PMS).
Prepare a summary of cash, check, and credit card activity.
Summarize operating results for management.
Check figures, postings, and documents for accuracy, and record, store, access, or analyze computerized financial information.
Serve as a front desk agent, including performing check-in and check-out procedures.
Respond to guest needs, special requests, and complaints, and alert the appropriate manager as needed.
Maintain complete knowledge of emergency procedures.
Perform other duties as assigned.