Night Audit

Peregrine Hospitality•Savannah, GA

18d

About The Position

The Night Auditor is a pivotal member of the hotel’s Front Office team, responsible for overnight operations. The role verifies guest accounts, balances charges and revenues, and supports guest services and safety. It also assists in directing and administering Front Office operations to support outstanding guest service and financial profitability. The position requires professional communication, the ability to prioritize and work efficiently with limited supervision, and the ability to work in a fast-paced environment. The Night Auditor handles guest questions and complaints, supports VIP guest arrangements, helps promote hotel services, maintains Front Office supplies and equipment, and follows hotel operating, cleanliness, service, and safety standards. Flexible scheduled shifts and long hours may be required based on business needs.

Requirements

High school diploma or GED equivalence required.
At least 1 year of experience in a similar role; hotel experience preferred.
Must be able to prioritize and work efficiently with limited supervision.
Must be able to speak, understand, and communicate in the primary workplace language(s), with good verbal and written communication skills.
Must be able to stand and exert well-paced mobility for up to 4 hours at a time and stand or walk for extended periods.
Must be able to lift or carry up to 50 pounds; the Skills and Abilities section also states the ability to lift up to 75 pounds regularly and push or pull carts and equipment weighing up to 50 pounds.
Must be able to bend, twist, stoop, squat, kneel, stretch, and perform cleaning tasks; climbing and repetitive motions are also listed.
Requires grasping, writing, sitting, listening, hearing, and visual acuity.
Must be able to communicate orally and in writing with staff, vendors, and guests in person and by phone.
Strong team player able to partner professionally with management and other employees.
Must be able to work flexible scheduled shifts based on business needs.

Nice To Haves

Hotel experience.

Responsibilities

Reconcile and complete all daily Front Desk agents’ work.
Run the trial balance to post rooms and close the day.
Run accounts receivable reports.
Provide next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required.
Perform Front Desk agent duties as assigned.
Assist in directing and administering Front Office operations to support guest service and financial profitability.
Handle emergency situations and help ensure the safety and security of guests and associates.
Maintain safety standards for Front Office associates in accordance with company policy.
Communicate professionally with internal and external guests.
Oversee the VIP guest process, including reviewing VIP reservations and ensuring smooth check-in and check-out.
Assist with upselling hotel services and facilities to maximize room occupancy and revenue.
Help ensure team members have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area events.
Maintain Front Desk office supplies and equipment and keep Front Office areas clean and organized.
Respond to guest complaints and questions and provide exceptional customer service.
Carry out supervisor requests in accordance with hotel policies and standard operating procedures.
Follow cleanliness, service, operating, safety, security, attendance, and reliability standards.
Perform additional duties assigned by management.