Night Audit - Hotel Sorrento

ASH (UK) Co Ltd•Seattle, WA

2h•$25 - $26•Onsite

About The Position

The Night Auditor ensures a high standard of guest experience, maintains the property’s safety and security overnight, and completes end-of-day responsibilities accurately and on time. The role performs night audit procedures to report daily sales and operating statistics and supports the Front Office Team with guest services duties. The position is overnight, with hours of or around 11 PM–7 AM. The Night Auditor welcomes and assists arriving and departing guests, supports check-in and checkout, handles guest requests, and may park and retrieve vehicles, assist with luggage, and deliver items to guest rooms. The role also performs end-of-day accounting and reporting tasks, audits reservations and folios, monitors security cameras, prepares morning coffee service, and maintains supplies and a clean, safe work area. The position collaborates with front office leadership and other hotel teams and maintains current knowledge of hotel services and relevant local events.

Requirements

Availability to work overnight hours of or around 11 PM–7 AM, including weekdays, weekends, and holidays based on occupancy and business needs.
Professional oral, written, and computer communication skills.
Excellent time management and problem-solving skills.
Guest-first service orientation, teamwork, and a positive, gregarious disposition.
Strong interpersonal skills and the ability to develop personal relationships professionally.
Ability and desire to work with a diverse staff.
Ability to resolve guest challenges promptly in high-stress situations and provide proactive, anticipatory service.
Ability to drive all types of vehicles competently and safely.
Ability to work with mathematical concepts and perform calculations involving whole numbers, fractions, decimals, rates, ratios, percentages, and statistical information.
Ability to solve practical problems in standard situations and situations with limited standardization.
Ability to understand and carry out written, oral, or diagrammatic instructions.
Ability to sit, stand, walk, and lift up to 25 lbs as needed.

Responsibilities

Welcome arriving and departing guests and provide professional guest service.
Assist with check-in, confirm reservation and billing details and contact information, and ensure requests and add-ons are fulfilled according to hotel SOP.
Park and retrieve guest vehicles, assist with luggage, and accompany guests to rooms when needed to support the Valet team.
Deliver hotel items and amenities to guest rooms and handle guest requests in a timely and appropriate manner.
Assist with checkout, settle guest bills, confirm guest satisfaction, and encourage return visits according to hotel SOP.
Perform end-of-day functions, including reviewing and reconciling Front Desk, outlet, restaurant, and banquet postings; rolling over accounting software and the PMS; and batching credit card transactions.
Ensure reports and account journals are balanced.
Run and audit hotel and restaurant reports, compile sales and settlement data, enter information into accounting software, complete the daily flash report, and distribute it to appropriate personnel.
Prepare reports for arriving and departing guests, audit reservations and folios, note special requests and purchased add-ons, and notify incoming Front Desk, Valet, and Management teams.
Regularly monitor interior and exterior hotel cameras for safety and security.
Restock back-office Housekeeping and Front Desk supplies and prepare morning lobby coffee service.
Communicate with the Front Office Manager and Guest Services Supervisor to identify and resolve challenges and help create and implement departmental SOPs.
Maintain professionalism, a clean work area and lobby, safe working practices, and current knowledge of hotel services, products, and procedures.
Maintain knowledge of local sporting, performing arts, and city events, restaurants, and other concierge-related information, and keep guest services staff informed.
Perform other duties as determined necessary by the manager.

Benefits

Medical, dental, and vision insurance with a company contribution to the monthly premium
Voluntary long-term and short-term disability plans
Life insurance
Accident and critical illness plans
Pet insurance
401(k) retirement plan with employer match
10 vacation days, 4 personal days, and 11 holidays annually
Washington-mandated paid sick leave
Ash Hotel discounts
Food and beverage perks