Night Audit

DRIFTWOOD HOSPITALITY MANAGEMENT•Osage Beach, MO

16d•Onsite

About The Position

The Night Audit role is an overnight hotel position combining Front Desk Agent, PBX Operator, and accounting duties. The Night Auditor performs the hotel’s close-of-day procedures and accounts for daily activity by organizing and verifying information, identifying and correcting discrepancies, posting accounts, and running and distributing daily reports. The role reports to the Front Office Manager and requires at least one year of hotel Front Desk experience. Applicants must be at least 18 years old. The position is scheduled from 11 p.m. to 7 a.m. Night Auditors also handle guest requests, complaints, and questions courteously and promptly, and follow Driftwood Hospitality and Margaritaville Lake Resort policies and procedures. The role requires attention to detail, organization, effective communication, discretion with guest and personnel security and privacy, and the ability to work in a fast-paced environment. A flexible schedule and availability for days, nights, weekends, and holidays are required.

Requirements

At least one year of hotel Front Desk experience.
Must be at least 18 years of age.
Must have a flexible schedule and be available days, nights, weekends, and holidays.
Strong attention to detail and ability to report information accurately.
Ability to work well under pressure in a fast-paced environment and prioritize and manage multiple tasks.
Strong oral and written communication skills, including the ability to handle difficult people and communicate effectively with guests, associates, and vendors in English.
Good computer skills.
Ability to follow company and resort policies and procedures and adhere to the dress code in the Driftwood Hospitality Associate Handbook.
Ability to initiate communication with management when processes, tasks, or instructions are unclear.
Physical ability to write, type, walk, bend, stretch, perform repetitive motions, and stand for extended periods, sometimes over eight hours with only a half-hour lunch break.
Occasional ability to push, pull, lift, and carry up to 25 pounds.
Hearing ability to communicate with guests and staff and hear audible alarm systems; visual acuity for near and distance vision and ability to see color.

Nice To Haves

Typing speed of 40 words per minute or more is preferred.

Responsibilities

Perform hotel close-of-day procedures and account for daily activity.
Organize and verify information, identify and correct discrepancies, post accounts, and run and distribute daily reports.
Perform the responsibilities of a Front Desk Agent and PBX Operator.
Run audit reports.
Adjust house accounts and prepare a daily adjustment log.
Process credit cards, post room and tax, and complete the nightly phone report.
Prepare the Daily Report by auditing ledgers, Micros reports, and supporting documents to break down revenue by department and subsection.
Reset systems for the next day’s operations.
Distribute necessary copies of daily documentation and reports to the proper departments.
Respond to and resolve guest requests, complaints, and questions courteously and in a timely manner.
Follow Driftwood Hospitality and Margaritaville Lake Resort policies and procedures.
Protect hotel personnel and guest security, property, and privacy.