Night Audit Supervisor - Marriott Stamford Hotel & Spa

Meyer Jabara Hotels•Stamford, CT

30d•Onsite

About The Position

The Night Audit Supervisor at the Stamford Marriott Hotel & Spa works from 11 p.m. to 7 a.m. and is required to act as Night Manager any day of the week, including public holidays. The role completes cashier and closing reports, prepares nightly Daily Revenue Reports, reviews shift logs and documents pertinent information, and coordinates with relevant departments to resolve guest requests and problems. The supervisor also handles guest check-ins, sells available rooms to guests without reservations, verifies that rates match market codes and documents exceptions, and ensures outlet checks are scanned and charged to guest rooms. The position requires following company, safety, security, guest-service, and quality standards; maintaining a professional appearance and confidentiality; protecting company assets; and building positive working relationships with associates.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a similar position in a full-service hotel.
Basic computer skills, including Microsoft Word, Microsoft Excel, and Internet Explorer.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to visually inspect tools, equipment, or machines.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds.

Nice To Haves

Prior experience with Marriott Hotels or another full-service hotel brand.

Responsibilities

Complete designated cashier and closing reports in the computer system.
Complete nightly Daily Revenue Reports to accurately break out the day's revenue for management and ownership.
Review shift logs and daily memo books, and document pertinent information in logbooks.
Contact the appropriate individual or department, such as Front Office or Housekeeping, to resolve guest calls, requests, or problems.
Process guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and activating and issuing room keys.
Sell available rooms to guests without reservations.
Ensure rates match market codes and document any exceptions.
Ensure checks from outlets such as the Restaurant, Health Club, and Retail Shop are scanned and charged to guest rooms.
Act as Night Manager any day of the week, including public holidays.
Follow company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, and assist individuals with disabilities.
Develop and maintain positive working relationships with associates and respond appropriately to their concerns.
Ensure adherence to Stamford Marriott quality expectations and standards.