Night Audit Clerk

Marriott•Pomona, CA

5d•Onsite

About The Position

This position involves completing end-of-day activities, processing various payment types, handling adjustments and miscellaneous charges, and maintaining guest records. The role also includes selling rooms, operating the telephone switchboard, and managing guest check-ins and key issuance. Additionally, the clerk is responsible for balancing the bank at the end of the shift and ensuring all financial transactions are accurate. The position also requires adherence to company policies, maintaining a professional appearance, protecting company assets, and providing excellent guest service. Teamwork and quality assurance are also key aspects of this role.

Requirements

High school diploma or G.E.D. equivalent.
Less than 1-year related work experience.
No supervisory experience.
None

Responsibilities

Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists to have a record of all guests in case of emergency.
Sell a room/accommodation to guests without reservations based on availability.
Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages.
Complete the Room Rate Variance Report.
Process all guest check-ins and assign room.
Activate or reissue room keys using electronic key machine.
Count bank at end of shift and secure bank.
Balance and drop receipts according to Accounting specifications.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.