Night Audit Agent (Hotel Swexan)

Hôtel Swexan • Dallas, TX

6d

About The Position

The Night Audit Agent works under the direct supervision of Front Office leadership and is responsible for daily front office management department operations. The agent delivers an exceptional experience to every hotel guest.

Requirements

• Previous experience in a Front Desk role in a luxury hotel.
• High school diploma or equivalent required.
• Ability to stand for long periods of time.
• Ability to multitask and be detail-oriented.
• Operational knowledge of the Microsoft Office suite.

Nice To Haves

• In-depth understanding of Forbes Travel Guide 5 Star and AAA 5 Diamond standards.

Responsibilities

• Greet guests, monitor and answer phones, and respond to guest needs.
• Use hotel systems to create and ensure seamless guest experiences.
• Check guests into and out of the hotel and assign rooms according to availability or special requests.
• Coordinate guest experiences with all hotel departments.
• Maintain communication and teamwork with the Front Office team and other hotel departments.
• Process payments and provide receipts to guests.
• Answer questions about the property and surrounding attractions; assist with local transportation and creating or revising reservations.
• Assist other departments, including Concierge, PBX, Guest Relations, and Room Reservations.
• Report accidents, injuries, and unsafe work conditions to a manager.
• Ensure uniform and personal appearance are clean and professional.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED