New Patient Coordinator - Fort Worth

The US Oncology Network•Fort Worth, TX

3d•Onsite

About The Position

The US Oncology Network is seeking a New Patient Coordinator to support Texas Oncology’s Fort Worth Cancer Center clinic. Under direct supervision, this role coordinates new patient referrals and may handle account and insurance registration and scheduling for exams and procedures. The coordinator maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems by following established procedures and guidelines. The position supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards and Shared Values. The role serves as the clinic’s first point of contact for new patients and works with patients, referring providers, internal and external stakeholders, and the clinical team to coordinate referrals and appointments. This is an onsite position in an oncology/hematology clinic environment.

Requirements

High school diploma or equivalent required.
Experience with Microsoft Office products, including Outlook, Word, Teams, and Excel, required.
Proficiency with medical terminology and insurance benefits and eligibility verification.
Successfully complete required onboarding courses and on-demand training within 45 days of occupying the position.
Ability to meet the described physical demands, including sitting or standing, talking or hearing, extensive standing and walking, and occasional lifting and carrying items weighing up to 40 pounds.

Nice To Haves

Two years of revenue cycle and/or patient access experience in healthcare with progressive responsibility, or an equivalent combination of education and work experience.
Knowledge of multiple practice management system (PMS) and electronic health record (EHR) platforms.

Responsibilities

Oversee and manage the new patient referral process within department standards.
Provide customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
Assess patient needs and prioritize and triage referrals.
Answer phone calls, take messages, and respond to routine patient, physician, and client inquiries.
Follow up on missing medical records and test results from referring providers.
Obtain patient demographic, insurance, referral, and other required pre-visit information.
Verify and register patient accounts in the practice management system.
Facilitate insurance benefit and eligibility investigations.
Provide patients with appointment details, including time, location, directions, and instructions.
Distribute medical forms for patients to complete before their initial visit.
Maintain and update physician schedules and ensure patients are scheduled appropriately.
Work with the clinical team to accommodate scheduling requests.
Document and update patient records in designated systems.
Provide providers with support and information to resolve complex administrative issues.
Maintain confidentiality and comply with HIPAA guidelines and regulations.
Complete other duties as requested or assigned.