New Home Sales Consultant

Starlight Homes•Conway, SC

11d•Onsite

About The Position

Ashton Woods markets homes through Ashton Woods Homes and Starlight Homes. Starlight Homes builds affordable homes for first-time homebuyers and aims to make the home-buying process simple, smooth, and reassuring. The New Home Sales Consultant serves as a trusted guide for buyers throughout the sales process, providing customer service and helping customers make informed decisions about homeownership. The role follows the Starlight Homes and, as needed, Ashton Woods sales process, and includes four weeks of training. This is a commission-based role. The position works onsite at a model home or mobile office within the community.

Requirements

At least 2 years of direct sales or customer service experience.
A valid and active real estate license may be required, depending on state requirements.
Valid and active driver's license.
Ability to work weekends; days off will be either Monday and Tuesday or Thursday and Friday.
Ability to work onsite at a model home or mobile office within the community.
Experience with Microsoft Office products and ability to learn new software programs.
Strong verbal and written communication skills.
Professional appearance and conduct with team members, management, and customers.
Collaborative approach and willingness to support team members.
Adaptable and flexible attitude.
Ability to handle high-volume situations.
Strong work ethic, drive, positive attitude, and decision-making skills.
Fluent English reading, writing, and speaking skills, and ability to perform calculations.
Sufficient hearing and vision to use office equipment; ability to use hands and fingers to operate standard office equipment.
Ability to occasionally lift up to 20 pounds.

Responsibilities

Handle inbound phone calls, educate prospective customers about products, set appointments, and answer questions professionally.
Develop and deliver sales presentations consistent with company training.
Maintain a high level of sales activity by engaging new prospects, following up with interested prospects, and setting appointments to close.
Respond promptly and efficiently to customer queries.
Maintain communication with Starlight Homes and Ashton Woods team members, attend and participate in weekly meetings, and provide updates to the Sales Manager about prospects.
Use available resources to transition leads into prospective customers and follow up consistently with customers under contract.
Generate referrals by maintaining high standards of customer service and satisfaction.
Enter leads, appointments, and communications into Salesforce daily.
Develop and maintain relationships with realtors through visits, networking, and business activity.
Present Starlight Homes and, as needed, Ashton Woods professionally and knowledgeably.
Build expertise in the homebuilding process and educate prospects about what to expect.
Learn community information and trends, including schools, utilities, taxes, recreation, and shopping.
Understand each client's vision and match them with a home that meets their needs.
Use training modules to follow the sales process and continuously improve sales delivery.
Call customers the night before their loan application to ensure they have the necessary documents.
Call customers on the night of their sale to congratulate them and thank them for choosing Starlight Homes.
Call customers under contract at least weekly to maintain rapport.
Respond to phone calls and emails from the Starlight team within 24 hours.
Maintain an organized workspace and help keep the office presentable.
Perform other duties as needed, including duties outside normal responsibilities.