New Home Sales Consultant

Starlight Homes•Charleston, SC

9d•Onsite

About The Position

As a New Home Sales Consultant at Starlight Homes, you will guide customers through the home-buying sales process, helping make it simple and reassuring. You will learn and apply the Starlight Homes and, as needed, Ashton Woods sales processes while delivering excellent customer service. This commission-based role includes four weeks of training and requires working onsite at a model home or mobile office within a community. The position involves educating prospective buyers, developing and following up on leads, helping customers understand the homebuilding process, and maintaining relationships with clients, realtors, and team members.

Requirements

At least 2 years of direct sales or customer service experience.
A valid and active real estate license may be required, subject to state requirements.
Valid and active driver’s license.
Ability to work weekends; days off will be either Monday and Tuesday or Thursday and Friday.
Ability to work onsite at a model home or mobile office within the community.
Experience with Microsoft Office products and ability to learn new software programs.
Strong verbal and written communication skills.
Professional appearance and conduct in daily interactions with customers, team members, and management.
Collaborative approach and willingness to support team members.
Adaptable and flexible attitude.
Ability to handle high-volume situations.
Strong work ethic, drive, positive attitude, and decision-making skills.
Ability to read, write, and speak English fluently and perform calculations.
Ability to hear and see sufficiently to use office equipment, and use hands and fingers to operate standard office equipment.
Ability to occasionally lift up to 20 pounds.

Responsibilities

Deliver customer service through inbound calls by educating interested parties about products, setting appointments, and answering questions professionally.
Develop and deliver sales presentations consistent with company training.
Maintain a high level of sales activity by engaging new prospects, following up with interested prospects, and setting appointments to close.
Respond promptly and efficiently to customer questions.
Maintain communication with Starlight Homes and Ashton Woods team members, attend and participate in scheduled weekly meetings, and provide updates.
Communicate with the Sales Manager and present organized information about passive and engaged prospects.
Use available resources to transition leads into prospective customers and follow up consistently with customers under contract.
Generate referrals by maintaining high standards of customer service and satisfaction.
Enter leads, appointments, and communications into Salesforce daily.
Develop relationships with realtors through office visits, networking, and business activities.
Present Starlight Homes and, as needed, Ashton Woods professionally and knowledgeably.
Develop expertise in the homebuilding process and educate prospects about what to expect.
Learn community information and trends, including schools, utilities, taxes, recreation, and shopping.
Understand clients’ visions and help match them with homes that meet their needs.
Use training modules to follow the company sales process and continuously improve sales delivery.
Call customers the night before loan applications to ensure they have the required documents.
Call customers on the night of the sale to congratulate them and thank them for choosing Starlight Homes.
Call customers under contract at least weekly to maintain rapport.
Respond to phone calls and emails between Starlight team members within 24 hours.
Maintain an organized workspace and help keep the office presentable.
Perform other duties as needed, including duties outside normal responsibilities.