New Home Advisor

Tri Pointe Homes Holdings•Cypress, TX

1d•Onsite

About The Position

Tri Pointe Homes Houston is seeking an experienced, enthusiastic New Home Advisor to sell homes and optimize the new-home sales process and customer experience in assigned communities. The role guides prospective buyers through model homes, community homesites, sales documentation, and the homebuilding and homebuying process, while maintaining communication with buyers through closing and delivery. The advisor works closely with sales, construction, customer care, design studio, Tri Pointe Solutions, and other internal and external stakeholders to provide a seamless customer experience. The position also includes weekly travel to onsite corporate offices for division sales rallies and other events, as well as visits to competing communities to monitor the market.

Requirements

At least 1 year of previous sales experience.
Knowledge of sales programs, policies, and procedures.
Current working knowledge of homebuilding and the residential real estate industry.
Ability to prepare, plan, and deliver clear, persuasive sales presentations.
Proficiency in Microsoft Word, Excel, and Outlook.
Real estate license if required by state law.
Ability to perform frequent standing, walking (including stairs and uneven ground), and sitting, and occasional lifting.
May need to drive buyers from the sales office to community lots or homesites.
Must be able to work in varying environmental conditions, including weather and field conditions with airborne particles such as wood and drywall dust.
Applicants requiring visa sponsorship cannot be considered for this position.

Nice To Haves

Bachelor’s degree preferred.
New home sales experience preferred.

Responsibilities

Tour model homes with prospective buyers and use the company’s defined selling process to deliver effective sales presentations.
Seek to close prospective buyers during tours by asking closing-related questions, including confirming return visits.
Show prospective buyers community homesites, including inventory homes and homes under construction, and explain home locations, property lines, and neighboring structures.
Secure the New Home Gallery and models and post signage with the estimated return time when visiting homesites.
Manage the post-purchase buyer backlog, provide status updates, and work collaboratively across departments to resolve issues and maintain customer satisfaction.
Input, update, and use information in the company’s CRM or other required systems to support sales activity.
Explain and process sales documentation, including information needed to complete the company’s form purchase agreement.
Collaborate with internal and external teams to support the process from model-home setup through sale closing and home delivery.
Participate in traffic-driving efforts, including follow-up calls to previous visitors and coordinating and hosting public and broker events.
Follow up as needed to support successful sales closings in assigned communities.
Travel weekly to onsite corporate offices for division sales rallies and other corporate events.
Explain the homebuilding and homebuying process so customers understand and feel comfortable with the process and its touchpoints.
Communicate and respond professionally and promptly to managers, brokers, homebuyers, and other stakeholders to drive sales.
Prepare weekly reports of prospective customer traffic for management.
Develop knowledge of competitor policies, programs, pricing, products, and consumer demographics, and share useful information with management.
Visit competitors regularly to conduct competitive market analyses and report on sales pace, pricing changes, new community openings, and close-outs.