New Home Advisor

Tri Pointe Homes Holdings•Roseville, CA

19h•Onsite

About The Position

Tri Pointe Homes Sacramento is seeking an experienced, enthusiastic New Home Advisor to sell homes in assigned communities while optimizing the sales process and customer experience. The role involves guiding prospective buyers through model homes and homesites, presenting the homes and community, explaining the homebuilding and buying process, and supporting buyers from initial interest through closing and delivery. The advisor works closely with sales, construction, customer care, design studio, Tri Pointe Solutions, and other internal and external stakeholders to provide a seamless experience and maintain high customer satisfaction. The position also manages buyer follow-up and backlog communication, uses the company’s CRM and other required systems, prepares sales documentation and weekly traffic updates, and contributes to community traffic-driving and competitive-market activities. The advisor travels once weekly to onsite corporate offices for division sales rallies and other corporate events. The role requires frequent standing, walking, and sitting, occasional lifting, and may involve driving buyers to community lots or homesites. Work conditions vary with weather and construction stages and may include dust, noise, poor lighting or ventilation, and other outdoor or field conditions.

Requirements

At least 1 year of previous sales experience.
Knowledge of sales programs, policies, and procedures.
Current working knowledge of homebuilding and the residential real estate industry.
Ability to prepare, plan, and deliver clear, persuasive sales presentations.
Proficiency in Microsoft Word, Excel, and Outlook.
Real estate license if required by state law.
Ability to meet the physical demands of frequent standing, walking (including stairs and uneven ground), and sitting, with occasional lifting.
May be required to drive buyers from the sales office to community lots or homesites.

Nice To Haves

Bachelor’s degree preferred.
New home sales experience preferred.

Responsibilities

Tour model homes with prospective buyers and follow the company’s defined selling process to deliver effective sales presentations.
Ask closing-related questions during presentations, including confirming prospective buyers’ plans to return.
Take prospective buyers to homesites, including inventory and homes under construction, and explain community layout, home placement, property lines, and neighboring structures.
Secure the New Home Gallery and models and post signage indicating the estimated return time when visiting homesites.
Manage the buyer backlog and maintain communication with buyers after purchase decisions.
Participate in weekly community team meetings, provide proactive backlog updates, and collaborate across departments to resolve issues and support customer satisfaction.
Input, update, and use information in the company’s CRM and other required systems to drive sales activities.
Explain and process sales documentation, including information needed for the company’s form purchase agreement.
Collaborate with internal and external teams to support the process from model-home setup through sale closing and home delivery.
Drive community traffic through follow-up calls, public events, and broker events.
Complete follow-up needed to ensure successful sales closings in assigned communities.
Travel once weekly to onsite corporate offices for division sales rallies and other corporate events.
Explain the homebuilding and homebuying process so buyers understand and feel comfortable with its touchpoints.
Communicate and respond professionally and promptly to internal and external stakeholders, including managers, brokers, and homebuyers.
Prepare weekly reports of prospective customer traffic for management.
Develop knowledge of competitor policies, programs, pricing, products, and consumer demographics, and share useful information with management.
Visit competitors and complete competitive market analyses, reporting on sales pace, pricing changes, new community openings, and close-outs.

Benefits

Medical, dental, and vision coverage.
Health Savings Account (HSA) and full and limited healthcare Flexible Spending Account (FSA) and dependent care FSA options.
Paid time off including vacation, holidays, sick leave, jury duty, bereavement, and volunteer time.
Paid disability, parental, and military leave.
Company-sponsored and voluntary term life and AD&D insurance, plus short- and long-term disability insurance.
401(k) retirement plan with bi-weekly employer matching of 50% up to the first 6% of team member contributions.
Adoption, fitness, tuition, and worldwide emergency travel assistance.
Employee assistance program, grief counseling, and estate/will preparation services.
Additional discounts and supplementary employee-paid benefit programs.
Commission payments and a quarterly customer satisfaction cash bonus, subject to the applicable compensation agreement.