New and Used Car Sales Representative

DARCARS Automotive Group•Fairfax, VA

About The Position

DARCARS of Fairfax is hiring a New and Used Car Sales Representative to sell new and used vehicles, provide exceptional customer service, and achieve sales objectives. This is a non-supervisory, commission-based role involving customer interactions both in person and virtually, with collaboration among Sales Consultants, Sales Managers, Finance Managers, and the General Manager. The representative conducts business professionally and ethically, learns and presents vehicle features and options, supports customers through test drives and the buying process, and completes the paperwork and arrangements needed for vehicle delivery and registration. The role also includes customer follow-up, training, use of digital retailing and video tools, and setting and pursuing personal income goals with the General Manager. Evening and weekend availability is required, and the schedule must be flexible.

Requirements

Strong communication skills with customers and DARCARS employees.
Commitment to customer service.
Ability to speak, read, and understand instructions, short correspondence, and policy documents, and to converse comfortably with customers.
Comfort using video tools such as FaceTime to assist customers.
Ability to work in a fast-paced environment and as part of a team.
Ability to work a flexible schedule, including evenings and weekends.
Valid driver’s license and acceptable safe driving record.
High school diploma or equivalent (GED).
At least 18 years of age.
Ability to pass a pre-employment background screen.
Ability to stand, walk, bend, and twist to perform normal job functions.

Nice To Haves

Previous sales experience is preferred but not required.
Bilingual English/Spanish candidates are preferred.
Spanish and Chinese language skills are a plus.

Responsibilities

Sell new and used vehicles while providing exceptional customer service and pursuing sales objectives.
Conduct business in a professional and ethical manner and follow DARCARS sales practices, policies, and procedures.
Greet customers, listen to their needs, and explain vehicle features and operation in person or virtually.
Follow required test-drive procedures and demonstrate vehicles on a planned route.
Suggest optional equipment, features, and warranties; calculate and quote sales prices accurately.
Work with the finance team to obtain financing as needed.
Complete necessary paperwork and arrange vehicle delivery and registration.
Address customer concerns and ensure customer satisfaction.
Maintain knowledge of vehicle brands, products, features, specifications, pricing, options, and standard equipment.
Develop and maintain a system for prospecting and customer follow-up.
Participate in required brand and DARCARS training.
Use online digital retailing tools and, when required, video tools to assist customers virtually.
Work with the General Manager to set personal income goals consistent with DARCARS standards and develop a strategy to meet them.
Perform other duties as assigned.