Neuroscience Territory Account Specialist – Worcester / Bridgeport

Novartis•Worcester, MA

4d•$77,000 - $245,700•Remote

About The Position

This field-based and remote role supports key accounts in an assigned geography. The Territory Account Specialist (TAS) serves as the primary point of contact for accounts and health care providers, building relationships, identifying shared priorities, and connecting customers with Novartis resources to improve patient outcomes. The role balances demand generation with strategic account engagement, using clinical and account-based selling, access navigation, collaborative problem-solving, team coordination, and omni-channel engagement. The position requires residence within the territory or within a reasonable daily commuting distance of 50 miles from its border. Travel across a broad geography is required, including driving and/or flying, and the employee must hold a fully valid and unrestricted driver's license. Novartis does not offer relocation support or visa sponsorship for this position. The position may be filled at a level commensurate with experience. The stated salary range is $119,700 to $222,300 per year; compensation also includes a performance-based cash incentive and, depending on role level, potential eligibility for annual equity awards. Eligible U.S.-based employees receive health, life, and disability benefits, a 401(k) with company contribution and match, and paid time off including vacation, personal days, holidays, and other leaves.

Requirements

Bachelor’s degree from a four-year college or university.
Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last five years; candidates from other complex sales environments are also considered.
Track record of consistent high performance and experience navigating and successfully selling to large accounts and key customers.
Analytical self-starter able to seek, prioritize, and apply relevant information to solve problems for key customers.
Demonstrated ethical leadership and ability to foster ethical behavior and compliance with company policies and laws.
Reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% over a broad geography and drive and/or fly within the territory.
Fully valid and unrestricted driver’s license; driving is an essential function of the role.
Level-specific experience: Territory Account Specialist requires 2+ years; Senior Territory Account Specialist requires 5+ years; Executive Territory Account Specialist requires 10+ years in relevant sectors or a sales role of similar complexity within the last five years.
Ability to collaborate across functions in a matrix environment and communicate clinical product information effectively for Territory, Senior, and Executive levels.
Associate-level candidates may qualify with limited prior sales experience or recent separation from the U.S. Military after 4+ years of service in a leadership capacity.

Nice To Haves

Experience across therapeutic groups and disease states, account management strategy, and new product launches.
Broad understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs for sophisticated products or reimbursement pathways.
For Associate-level candidates: experience in the two-year Novartis Sales Internship Program or demonstrated leadership in student sports, fraternities, clubs, activities, or other extracurricular activities.

Responsibilities

Navigate and resolve account challenges with effective, tailored solutions.
Develop a strategic territory plan that aligns shared priorities and uses insights and tactics to drive product demand and improve patient outcomes.
Partner with territory teammates, field teams, and home-office colleagues to address customer needs and provide access support.
Apply knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges.
Use territory data and market trends to identify local insights, support pull-through efforts, and lead customer engagements virtually or in person.
Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
Provide real-time access support and work with Patient Specialty Services (PSS) to ensure a seamless customer experience.
Use digital tools and omni-channel strategies to personalize outreach and engage customers virtually and face-to-face.