Neuroscience Territory Account Specialist – Worcester / Bridgeport

Novartis•Hartford, CT

3d•Remote

About The Position

This field-based and remote role supports key accounts in an assigned geography. The Territory Account Specialist serves as the primary point of contact for accounts and health care providers (HCPs), building relationships, identifying shared priorities, and connecting customers with Novartis resources to improve patient outcomes. The role combines demand generation with strategic account engagement, clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. The role is based in the Worcester / Bridgeport territory; candidates must live within the territory or within a reasonable daily commuting distance of 50 miles from its border. Relocation support and visa sponsorship are not available. Travel of 60–80% across a broad geography is required, including driving and/or flying within the territory. Driving is an essential function, and a fully valid and unrestricted driver’s license is required. The position may be filled at an associate, territory, senior, or executive level according to experience. Salary ranges are $77,000–$143,000 for Associate Territory Account Specialist, $93,800–$174,200 for Territory Account Specialist, $119,700–$222,300 for Senior Territory Account Specialist, and $132,300–$245,700 for Executive Territory Account Specialist. Final compensation depends on relevant skills and experience. Compensation includes a performance-based cash incentive and, depending on role level, possible eligibility for annual equity awards. Eligible U.S.-based employees receive health, life, and disability benefits, a 401(k) with company contribution and match, and paid time off including vacation, personal days, holidays, and other leaves. Individuals hired into field roles with a dedicated training period must complete initial training, including home study limited to eight hours per day and forty hours per week.

Requirements

Bachelor’s degree from a four-year college or university.
Experience within the last five years in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; comparable experience in complex sales environments may also qualify.
Proven record of consistent high performance and ability to navigate and successfully sell to large accounts and key customers.
Analytical, self-starting approach to finding, prioritizing, and applying information to solve problems for key customers.
Ethical leadership and ability to foster ethical conduct and compliance with company policies and laws.
Residence within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% across a broad geography and drive and/or fly within the territory.
Valid, fully unrestricted driver’s license; driving is an essential function of the role.
Territory Account Specialist level: 2+ years of relevant experience in a qualifying industry or similarly complex sales role within the last five years.
Senior Territory Account Specialist level: 5+ years of relevant experience in a qualifying industry or similarly complex sales role within the last five years.
Executive Territory Account Specialist level: 10+ years of relevant experience in a qualifying industry or similarly complex sales role within the last five years.
Associate Territory Account Specialist level: recently separated from the U.S. Military with 4+ years of military service in a leadership capacity, or limited prior sales experience.
For associate-level candidates, ability to collaborate and work cross-functionally in a matrix environment and communicate product information effectively.
For territory, senior, and executive levels, ability to collaborate and work cross-functionally in a matrix environment and communicate clinical product information effectively.
Customer-facing employees must comply with applicable customer credentialing guidelines, which may require COVID-19 vaccination; reasonable accommodation requests will be considered as required by law.

Nice To Haves

Experience across therapeutic groups, disease states, account management strategy, and new product launches.
Understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs for sophisticated products or reimbursement pathways.
For associate-level candidates, experience in the Novartis Sales Internship Program is preferred.
For associate-level candidates, demonstrated leadership in student sports, fraternities, clubs, activities, or other extracurricular activities is preferred.

Responsibilities

Navigate and resolve account challenges with tailored solutions that meet customer needs.
Develop a strategic territory plan aligned with shared priorities, using insights and tactics to drive product demand and support patient outcomes.
Partner with territory teammates, field teams, and home-office colleagues to address customer needs and provide access support.
Use knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges.
Analyze territory data and market trends to identify local insights, support pull-through efforts, and lead customer engagements virtually or in person.
Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
Provide real-time access support and work with Patient Specialty Services (PSS) to ensure a seamless customer experience.
Use digital tools and omni-channel strategies to personalize outreach and engage customers virtually and face to face.