Neuroscience Territory Account Specialist – Albany / White Plains

Novartis•White Plains, NY

1d•$77,000 - $245,700•Remote

About The Position

Novartis is hiring a field-based and remote Neuroscience Territory Account Specialist to support key accounts in an assigned geography. The role is based in the Albany / White Plains territory, and candidates must reside within the territory or within a reasonable daily commuting distance of 50 miles from its border. Relocation support and visa sponsorship are not available. The Territory Account Specialist serves as the primary point of contact for accounts and health care providers, developing meaningful connections and personalized experiences based on customer needs. The role combines demand generation with strategic account engagement, clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement, with the goal of improving patient outcomes. The position may be filled at an associate, territory, senior, or executive level based on experience. The role requires travel of 60–80% across a broad geography, including driving and/or flying within the territory. Driving is an essential function, and a fully valid and unrestricted driver's license is required. The hired individual must successfully complete initial training, including home study of no more than eight hours per day and 40 hours per week.

Requirements

Bachelor's degree from a four-year college or university.
Experience within the last five years in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors are also welcomed.
Consistent record of high performance and experience navigating and successfully selling to large accounts and key customers.
Analytical, self-starting approach to finding, prioritizing, and applying relevant information to solve key-customer problems.
Ethical leadership and ability to foster ethical behavior and compliance with company policies and laws.
Residence within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% across a broad geography and drive and/or fly within the territory.
Fully valid and unrestricted driver's license; driving is an essential function of the role.
Level-specific experience: Territory Account Specialist requires 2+ years; Senior Territory Account Specialist requires 5+ years; Executive Territory Account Specialist requires 10+ years in a qualifying sales role or industry within the last five years.
Associate Territory Account Specialist candidates may have limited prior sales experience; the associate pathway also includes recently separated U.S. military candidates with 4+ years of leadership service.
Ability to collaborate cross-functionally in a matrix environment and communicate product information; clinical product communication is specified for territory, senior, and executive levels.

Nice To Haves

Experience across therapeutic groups, disease states, account management strategy, and new product launches.
Broad understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs for sophisticated products or reimbursement pathways.
For associate-level candidates, experience in the two-year Novartis Sales Internship Program is preferred.
For associate-level candidates, demonstrated leadership in student sports, fraternities, clubs, activities, or other extracurricular activities.

Responsibilities

Navigate and resolve account challenges with effective, tailored solutions that meet customer needs.
Build a strategic territory plan by aligning shared priorities and applying insights and tactics to drive product demand and support patient outcomes.
Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and provide access support.
Use knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges.
Use territory data and market trends to uncover local insights, support pull-through efforts, and lead customer engagements virtually or in person.
Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
Provide real-time access support and work with Patient Specialty Services (PSS) to deliver a seamless customer experience.
Use digital tools and omni-channel strategies to personalize outreach and engage customers virtually and face to face.