Neuroscience Territory Account Specialist – Albany / White Plains

Novartis•White Plains, NY

1d•$77,000 - $245,700•Remote

About The Position

This is a field-based and remote opportunity supporting key accounts in an assigned geography. The Territory Account Specialist (TAS) serves as the primary point of contact for accounts and Health Care Providers (HCPs), building relationships, identifying shared priorities, and connecting customers with Novartis resources to improve patient outcomes. The role balances demand generation with strategic account engagement through clinical and account-based selling, access navigation, collaborative problem-solving, team coordination, and omni-channel engagement. The position is based in the Albany / White Plains territory. Novartis is unable to offer relocation support and will not sponsor visas for this position. The position will be filled at a level commensurate with experience: Associate, Territory, Senior, or Executive Territory Account Specialist. The role requires travel across a broad geography, and the candidate must reside within the territory or within a reasonable daily commuting distance of 50 miles from its border. Driving is an essential function, and a fully valid and unrestricted driver’s license is required. The expected annual salary range varies by level: Associate Territory Account Specialist, $77,000–$143,000; Territory Account Specialist, $93,800–$174,200; Senior Territory Account Specialist, $119,700–$222,300; and Executive Territory Account Specialist, $132,300–$245,700. Final compensation depends on factors including relevant skills and experience. Compensation includes a performance-based cash incentive and, depending on role level, possible eligibility for annual equity awards. Eligible US-based employees receive health, life and disability benefits, a 401(k) with company contribution and match, and time off including vacation, personal days, holidays, and other leaves. For field roles with a dedicated training period, the hired individual must complete initial training, including home study of no more than eight hours per day and no more than forty hours per week. Customer-facing employees must comply with customer credentialing guidelines, which may require COVID-19 vaccination, subject to applicable laws and reasonable accommodations.

Requirements

Bachelor’s degree from a four-year college or university.
Relevant experience within the last five years in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; candidates from complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B may also qualify.
Proven record of consistent high performance and experience navigating and selling to large accounts and key customers.
Analytical, self-starting approach to finding, prioritizing, and applying relevant information to solve customer problems.
Demonstrated ethical leadership and ability to foster ethical conduct and compliance with company policies and laws.
Residence within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% across a broad geography and drive and/or fly within the territory.
Fully valid and unrestricted driver’s license; driving is an essential function of the role.
For Territory Account Specialist level: 2+ years of relevant experience in a listed industry or a similarly complex sales role within the last five years, plus ability to collaborate cross-functionally in a matrix environment and communicate clinical product information.
For Senior Territory Account Specialist level: 5+ years of relevant experience in a listed industry or a similarly complex sales role within the last five years, plus ability to collaborate cross-functionally in a matrix environment and communicate clinical product information.
For Executive Territory Account Specialist level: 10+ years of relevant experience in a listed industry or a similarly complex sales role within the last five years, plus ability to collaborate cross-functionally in a matrix environment and communicate clinical product information.
For Associate Territory Account Specialist level: recently separated from the US Military with 4+ years of military service in a leadership capacity, or limited prior sales experience; strong collaboration, matrix teamwork, and product communication abilities.

Nice To Haves

Experience across therapeutic groups and disease states, account management strategy, and new product launches.
Broad understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs for products with sophisticated pathways.
For Associate-level applicants: experience in the two-year Novartis Sales Internship Program and demonstrated leadership in student sports, fraternities, clubs, activities, or other extracurricular activities.

Responsibilities

Navigate and resolve account challenges with effective, tailored solutions that meet customer needs.
Develop a strategic territory plan aligned with shared priorities, using insights and tactics to drive product demand and support patient outcomes.
Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and provide access support.
Apply knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges.
Use territory data and market trends to identify local insights, support pull-through efforts, and lead customer engagements virtually or in person.
Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
Provide real-time access support and work with Patient Specialty Services (PSS) to ensure a seamless customer experience.
Use digital tools and omni-channel strategies to personalize outreach and engage customers in virtual and face-to-face settings.