Neuroscience Territory Account Specialist – Worcester / Bridgeport

Novartis•Worcester, MA

4d•$77,000 - $245,700•Remote

About The Position

This field-based and remote role supports key accounts in an assigned geography. The Territory Account Specialist (TAS) serves as the primary point of contact for accounts and health care providers, building connections, identifying shared priorities, and linking customers to Novartis resources to help improve patient outcomes. The role balances demand generation with strategic account engagement and uses clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. The position requires residence within the territory or within a reasonable daily commuting distance of 50 miles from its border, and travel of 60–80% across a broad geography. Driving and/or flying within the territory may be required; driving is an essential function, and a fully valid and unrestricted driver's license is required. Novartis does not offer relocation support or visa sponsorship for this role. The role includes an initial training period that may involve home study of no more than eight hours per day and 40 hours per week. The position may be filled at associate, territory, senior, or executive level based on experience. The listed salary range is $119,700–$222,300 per year; level-specific ranges are $77,000–$143,000 for Associate, $93,800–$174,200 for Territory, $119,700–$222,300 for Senior, and $132,300–$245,700 for Executive. Compensation also includes a performance-based cash incentive and, depending on role level, possible eligibility for annual equity awards. Eligible U.S.-based employees receive health, life, and disability benefits, a 401(k) with company contribution and match, and paid time off including vacation, personal days, holidays, and other leaves.

Requirements

Bachelor’s degree from a four-year college or university.
Experience within the last five years in pharmaceutical, biotech, healthcare, or a similarly structured industry with large, geographically dispersed sales teams; relevant complex sales experience in medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors is also welcomed.
Proven record of consistent high performance and experience navigating and successfully selling to large accounts and key customers.
Ability to independently find, prioritize, and apply relevant information and analytical skills to solve problems for key customers.
Ethical leadership and ability to foster ethical behavior and compliance with company policies and laws.
Reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% over a broad geography and drive and/or fly within the territory.
Fully valid and unrestricted driver’s license; driving is an essential function of the role.
Associate level: recently separated from the U.S. military with at least four years of military service in a leadership capacity, or limited prior sales experience.
Territory level: at least two years of relevant experience within the last five years in a listed industry or a sales role of similar complexity.
Senior level: at least five years of relevant experience within the last five years in a listed industry or a sales role of similar complexity.
Executive level: at least 10 years of relevant experience within the last five years in a listed industry or a sales role of similar complexity.
For Territory, Senior, and Executive levels: ability to collaborate and work cross-functionally in a matrix environment and communicate clinical product information effectively.

Nice To Haves

Experience across therapeutic groups, disease states, account management strategy, and new product launches.
Broad understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs for products with sophisticated pathways.
Associate level: experience in the two-year Novartis Sales Internship Program.
Associate level: demonstrated leadership in student sports, fraternities, clubs, activities, or other extracurricular activities.

Responsibilities

Navigate and resolve challenges within accounts to meet customer needs with effective, tailored solutions.
Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
Apply knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges.
Use territory data and market trends to uncover local insights, support pull-through efforts, and lead customer engagements virtually or in person.
Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
Deliver real-time access support and work with Patient Specialty Services (PSS) to provide a seamless customer experience.
Use digital tools and omni-channel strategies to personalize outreach and engage customers virtually and face to face.