Neuroscience Territory Account Specialist – Albany / White Plains

Novartis•Albany, NY

7d•Remote

About The Position

This field-based and remote role supports key accounts in an assigned territory covering Albany / White Plains. The Territory Account Specialist serves as the primary point of contact for accounts and Health Care Providers, building customer relationships, identifying shared priorities, and connecting customers with Novartis resources to improve patient outcomes. The role combines demand generation with strategic account engagement and requires expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. The position is filled at a level commensurate with experience. The territory must be accessible to the employee; relocation assistance and visa sponsorship are not available. The role requires substantial travel and driving, and the successful candidate must complete initial training where applicable.

Requirements

Bachelor’s degree from a four-year college or university.
Experience within the last five years in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; candidates from other complex sales environments are also welcomed.
Demonstrated consistent high performance and experience navigating and successfully selling to large accounts and key customers.
Analytical, self-starting approach to finding, prioritizing, and applying relevant information to solve key-customer problems.
Demonstrated ethical leadership and ability to foster ethical behavior and compliance with company policies and laws.
Reside within the territory or within a reasonable daily commuting distance of 50 miles from its border.
Ability to travel 60–80% across a broad geography and drive and/or fly within the territory.
Valid, unrestricted driver’s license; driving is an essential function of the role.
For Territory Account Specialist level: 2+ years of relevant experience within the last five years in the listed sectors or a similarly complex sales role.
For Senior Territory Account Specialist level: 5+ years of relevant experience within the last five years in the listed sectors or a similarly complex sales role.
For Executive Territory Account Specialist level: 10+ years of relevant experience within the last five years in the listed sectors or a similarly complex sales role.
For Territory, Senior, and Executive levels: ability to collaborate and work cross-functionally in a matrix environment and communicate clinical product information.
For Associate level: recently separated from the U.S. military with 4+ years of military service in a leadership capacity, or limited prior sales experience; ability to collaborate, work cross-functionally, and communicate product information effectively.
Customer-facing employees must comply with customer credentialing guidelines, which may require COVID-19 vaccination, subject to applicable law and accommodation processes.
Where a dedicated training period applies, ability to complete initial training including home study of no more than eight hours per day and 40 hours per week.

Nice To Haves

Experience across therapeutic groups, disease states, account management strategy, and new product launches.
Broad understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs for sophisticated products or reimbursement pathways.
For Associate level: experience in the two-year Novartis Sales Internship Program.
For Associate level: demonstrated leadership in student sports, fraternities, clubs, activities, or other extracurricular activities.

Responsibilities

Navigate and resolve account challenges with effective, tailored solutions.
Develop a strategic territory plan that aligns shared priorities and uses insights and tactics to drive product demand and support patient outcomes.
Partner with territory teammates, field teams, and home-office colleagues to address customer needs and provide access support.
Apply knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges.
Use territory data and market trends to uncover local insights, support pull-through efforts, and lead customer engagements virtually or in person.
Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
Provide real-time access support and work with Patient Specialty Services (PSS) to ensure a seamless customer experience.
Use digital tools and omni-channel strategies to personalize outreach and engage customers in virtual and face-to-face settings.