Neuroscience Territory Account Specialist – Albany / White Plains

Novartis•Albany, NY

7d•Remote

About The Position

This field-based and remote opportunity supports key accounts in the assigned Albany / White Plains geography. The Territory Account Specialist (TAS) serves as the primary point of contact for accounts and health care providers, building relationships, identifying shared priorities, and connecting customers with Novartis resources to improve patient outcomes. The role balances demand generation with strategic account engagement, using clinical and account-based selling, access navigation, collaborative problem-solving, team coordination, and omni-channel engagement. The position is leveled according to experience. The hired individual must complete initial training, including home study of no more than eight hours per day and forty hours per week. Relocation assistance and visa sponsorship are not available. The position requires residence within the territory or within a reasonable daily commuting distance of 50 miles from its border, and travel of 60–80% across a broad geography. Driving is an essential function, requiring a fully valid and unrestricted driver’s license. Customer-facing employees must comply with customers’ credentialing requirements, which may include COVID-19 vaccination, subject to applicable law and reasonable accommodations.

Requirements

Bachelor’s degree from a four-year college or university.
Within the last five years, experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; experience in other complex sales environments may also be considered.
Consistent record of high performance and experience navigating and selling to large accounts and key customers.
Analytical, self-starting approach to finding, prioritizing, and applying information to solve key customer problems.
Ethical leadership and ability to promote ethical conduct and compliance with company policies and laws.
Must reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% over a broad geography and drive and/or fly within the territory.
Valid, fully unrestricted driver’s license; driving is an essential function of the role.
Level-specific experience: Associate level welcomes applicants with limited prior sales experience or recently separated U.S. military personnel with at least four years of military service in a leadership capacity.
Level-specific experience: Territory Account Specialist requires at least two years in a relevant industry or similarly complex sales role within the last five years.
Level-specific experience: Senior Territory Account Specialist requires at least five years in a relevant industry or similarly complex sales role within the last five years.
Level-specific experience: Executive Territory Account Specialist requires at least ten years in a relevant industry or similarly complex sales role within the last five years.
Ability to collaborate and work cross-functionally in a matrix environment and communicate clinical product information (specified for the experience-based levels).

Nice To Haves

Experience across therapeutic groups, disease states, account management strategy, and new product launches.
Understanding of patient services, market access, buy-and-bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs for a sophisticated product or reimbursement pathway.
For Associate level: prior experience in the two-year Novartis Sales Internship Program is preferred.
For Associate level: demonstrated leadership in student sports, fraternities, clubs, activities, or other extracurricular activities.

Responsibilities

Navigate and resolve account challenges with effective, tailored solutions.
Develop a strategic territory plan that aligns shared priorities and uses insights and tactics to drive product demand and support patient outcomes.
Proactively partner with territory teammates, field teams, and home-office colleagues to address customer needs and provide access support.
Use knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges.
Analyze territory data and market trends to identify local insights, support pull-through efforts, and lead customer engagements virtually or in person.
Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
Provide real-time access support and work with Patient Specialty Services (PSS) to support a seamless customer experience.
Use digital tools and omni-channel strategies to personalize outreach and engage customers in virtual and face-to-face settings.