Pharmaceutical Sales - Neuroscience Specialist - Durham, NC

Otsuka•Durham, NC

About The Position

Otsuka America Pharmaceutical Inc. is a global healthcare company that researches, develops, manufactures, and markets pharmaceutical products addressing unmet medical needs, as well as nutraceutical products supporting everyday health. In its customer engagement model, the Neuroscience Specialist engages healthcare providers through in-person, virtual, and digital channels, offering expertise on products and their approved conditions to support patient care and customer experience. Reporting directly to the Area Business Lead, the Neuroscience Specialist serves as the primary contact for healthcare provider customers and coordinates with cross-functional colleagues in Medical, Market Access, and Patient Support in accordance with applicable guidelines. The role requires broad product and clinical expertise to address complex, on-label questions using approved content. It supports customer engagement, thought leadership, and business planning through proactive outreach, facilitated discussions, and the collection and communication of insights. The territory is Durham, North Carolina. The employee must live within a commutable distance of 50 miles from the territory’s primary city and travel daily by car.

Requirements

Bachelor’s degree.
At least one of the following experience pathways: 2 or more years of pharmaceutical or medical device sales experience; 3 or more years of business-to-business or equivalent outside sales experience in regulated, clinical, or customer engagement work; or 2 or more years of clinical healthcare experience, such as Nurse Practitioner, Physician Assistant, or RN, with patient-facing, medical education, or therapy-focused responsibilities.
Ability to travel, including daily field travel by car.
Must reside within a commutable distance of 50 miles from Durham, NC.

Nice To Haves

CNS knowledge.
Ability to communicate complex clinical information, influence stakeholders, and translate scientific data into clear, practical value propositions.
Commitment to ethical business practices, understanding of regulatory standards, and ability to conduct business in compliance with company policies and guidance.
Ability to assimilate and communicate complex clinical and product information.

Responsibilities

Proactively contact healthcare providers regarding product access, on-label information, and established patient care guidance.
Engage customers through virtual and digital tools and direct them to other colleagues, such as Customer Support Services, when appropriate.
Facilitate speaker programs and organize local provider groups to discuss experiences and outcomes with local and regional leaders.
Ensure customer requests are addressed and seek feedback about the quality of customer engagement.
Collaborate compliantly with the ecosystem team to adjust targeting and call-point plans.
Use insights collected from customer-facing roles to inform local strategy and business goals.
Elevate opportunities and feedback, including local market insights, to the Area Business Lead.
Use competitive data and business reports, including sales data and promotional budgets, to track progress and identify opportunities.
Assess territory knowledge and business conditions to set near-term priorities for the territory business plan, and respond compliantly to competitive threats and opportunities.
Educate office staff about payer guidelines and reimbursement procedures to support pull-through.
Use promotional materials and internal support-team resources appropriately.
Apply market and industry knowledge to address objections and influence prescribing habits during office calls.
Identify professional groups for networking and access to potential key opinion leaders.
Build relationships with key office and practice personnel, focusing conversations on patient health.
Follow through with accounts and provide accurate, valuable information in response to their needs.
Deliver effective, balanced office calls and sales presentations using approved marketing materials and technical references, such as studies and package inserts.