NETWORK TECHNICIAN I @ District Office

Three Rivers/Josephine County Sd • Grants Pass, OR

4d • Onsite

About The Position

Three Rivers School District is seeking a Network Technician I to support staff and students and help maintain a functional learning environment. The role provides primarily Tier 1 technical support in a fast-paced school setting, including troubleshooting and repairing devices, helping users across multiple operating systems and software platforms, and supporting classroom technology and basic connectivity needs. The position is based at the District Office and includes travel between school sites.

The technician supports Windows 10/11, macOS, ChromeOS, and iOS devices; assists with Google Workspace for Education and Microsoft Office 365; and helps with device enrollment and deployment using Jamf Pro and the Google Admin Console. The position also involves user account and group support, workstation and classroom technology deployments, and escalating infrastructure-level network issues to the Network Administrator.

The schedule is 8 hours per day, 5 days per week, and 260 days per year. Compensation is $29.14–$36.92; new hires are placed at Step 1 through 9 depending on prior contracted educational experience. Employees in qualifying positions receive medical, dental, and vision benefits and contributions to PERS retirement accounts. The district also describes a stable schedule aligned with the school year, mentorship from senior IT staff, growth paths, and a professional development budget for certifications.

Requirements

• High school diploma or equivalent (high school diploma or GED required).
• At least 1 year of hands-on technology experience; paid work, internship, volunteer work, or coursework qualifies.
• Working proficiency with Windows 10/11 and macOS.
• Comfort performing basic hardware repairs, including replacing screens, batteries, and keyboards.
• Strong written and verbal communication skills and patience explaining technical concepts to non-technical users.
• Ability to lift up to 40 pounds, climb ladders, and work in tight spaces such as under desks and in equipment closets.
• Valid Oregon driver's license and reliable transportation for travel between school sites.
• Ability to pass a criminal background check and fingerprinting.

Nice To Haves

• Previous Tier 1 technical support experience in a K-12 or higher education setting.
• JAMF 100 certification, or willingness to obtain it within the first year.
• Hands-on exposure to Jamf Pro, Google Admin Console, or other MDM platforms.
• Experience supporting interactive whiteboards, document cameras, or classroom AV equipment.
• Familiarity with ticketing systems such as Incident IQ, Spiceworks, or Freshservice.
• Bilingual and biliterate candidates are encouraged to apply.

Responsibilities

• Provide patient Tier 1 technical support to district staff and students, in person and through the ticketing system.
• Explain technical concepts clearly to non-technical users.
• Diagnose, troubleshoot, and physically repair student devices, primarily Apple iPads and Google Chromebooks.
• Maintain and repair interactive whiteboards, document cameras, printers, and other classroom peripheral hardware.
• Support users across Windows 10/11, macOS, ChromeOS, and iOS.
• Assist with Google Workspace for Education and Microsoft Office 365 issues.
• Assist with MDM enrollment and deployment workflows in Jamf Pro and the Google Admin Console.
• Help manage user accounts and group memberships.
• Troubleshoot basic wired and wireless connectivity issues at the user or device level and escalate infrastructure-level issues to the Network Administrator.
• Assist with setup, deployment, and retirement of workstations and classroom technology.

Benefits

• Medical insurance for employees in qualifying positions.
• Dental insurance for employees in qualifying positions.
• Vision insurance for employees in qualifying positions.
• Contributions to Oregon PERS retirement accounts for employees in qualifying positions.
• Professional development budget for certifications.
• Mentorship from senior IT staff and paths for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED