Network Support Specialist

Louisiana Community and Technical College System • Lafayette, LA

1d • $41,000 - $48,000

About The Position

The Network Support Specialist works in Information Technology within the Administration & Finance department at South Louisiana Community College. The position supports network infrastructure, end-user devices, classroom technology, and related systems across the college’s campuses. It provides customer-focused technical support, assists with network installations and maintenance, and works with senior IT staff on technology initiatives and deployments. Travel to different campus locations and after-hours user support may be required.

Requirements

• Technical Diploma in IT or a related field, or equivalent professional experience.
• Experience is not required.
• Experience with desktop operating systems, including Windows 10 and Windows 11.
• Ability to troubleshoot PC and peripheral hardware and software issues.
• Familiarity with network hardware, including routers, switches, firewalls, and wireless access points.
• Understanding of networking concepts and protocols, including TCP/IP, DNS, and DHCP.
• Knowledge of networking principles, including routing, switching, firewall policies, and VPNs.
• Familiarity with electronics, including UPS devices and smartboard/classroom technology.
• Understanding of VOIP technology.
• Familiarity with Microsoft Active Directory and O365.
• Ability to pass a pre-employment criminal background screen.

Nice To Haves

• Entry-level certifications such as Network+, CCENT/CCNA, or NSE4 are highly desired.

Responsibilities

• Prioritize assigned work and complete tasks in a timely manner; resolve issues or escalate them to appropriate personnel.
• Travel to various site locations and provide support at other locations as part of a rotation covering all campuses.
• Maintain predictable and reliable attendance to support continuity of educational services.
• Provide user support after hours as needed.
• Take ownership of user requests, provide updates throughout ticket handling, and follow up after resolution to confirm satisfaction.
• Use system analysis techniques and procedures with network systems, including consulting users to determine hardware, software, or system functional specifications.
• Assist with installation, configuration, and maintenance of network infrastructure, including routers, switches, firewalls, and wireless access points.
• Install, terminate, and test copper and fiber optic cables; coordinate with contractors on large structured cabling projects.
• Troubleshoot and resolve issues involving PC hardware, software, network connectivity, and peripherals such as printers and scanners; coordinate warranty repairs or replacements.
• Troubleshoot and resolve classroom technology issues involving smartboards, microphones, speakers, and video-conference applications.
• Analyze, document, test, and modify computer and network systems or programs based on user or system design specifications.
• Document, test, and modify computer programs related to machine operating systems.
• Work with senior IT staff on projects involving new technology initiatives and deployments.
• Perform other duties as assigned.

Benefits

• Retirement benefits.
• Multiple medical insurance options.
• Supplemental insurance options, including dental, term life, disability, accident, and vision insurance.
• Tax Saver Flexible Benefits Plan for eligible child care and medical expenses.
• 14 holidays per year, typically including a longer break at Christmas.
• Annual (vacation) leave and sick leave benefits.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed