Network Support Specialist

Desert View Schools • Yuma, AZ

1d

About The Position

The Network Support Specialist responds to routine student technology problems, including password resets, learning center equipment start-up, and classroom technology installation and operation. The role assists school staff with technology operations, including internet connectivity, and applies diagnostic techniques to identify technology problems, investigate causes, and recommend solutions. The position manages day-to-day educational and systems technology operations in accordance with the Desert View Schools Model, supports users and equipment, and participates in an after-hours on-call rotation. This is an exempt position with no supervisory responsibilities.

Requirements

• High school diploma or GED.
• Advanced knowledge of computer maintenance, systems, and programming is preferred.
• Ability to manage daily school technology operations and troubleshoot network, computer, and wireless device issues.
• Ability to manage multiple projects and prioritize work.
• Ability to interact effectively with staff and administration, maintain confidentiality, and handle sensitive materials.
• Ability to perform the physical functions described, with or without reasonable accommodations, including mobility, computer operation, communication, and lifting equipment.

Nice To Haves

• Bachelor’s degree in Computer Science.
• Advanced knowledge in computer maintenance, systems, and programming.

Responsibilities

• Manage daily operation of school educational and systems technology as required by the Desert View Schools Model.
• Resolve network-related issues, including internet connectivity, printers, and other resources.
• Install, maintain, and repair staff and student computers, including loading and unloading operating systems and application software.
• Manage user accounts through Active Directory, including unlocking accounts, resetting passwords, and updating information.
• Adhere to Desert View Schools policies regarding software licensing and asset deployment.
• Participate in the after-hours on-call rotation for network support and provide remote administrative and troubleshooting support.
• Administer, repair, and troubleshoot wireless communication devices, often with little or no supervision.
• Interact with staff and administration to assist with technology needs while maintaining confidentiality and handling sensitive materials.
• Manage multiple projects and prioritize work according to organizational needs and the Chief of Information Technology’s priorities.
• Work with PC hardware vendors to schedule replacement of failed components.
• Maintain official records and equipment usage in compliance with applicable Desert View Schools procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED