Network/Smart Hands Support Specialist

NTT DATA Services•Town of Montezuma, NY

10d•$79,480 - $119,220•Onsite

About The Position

NTT DATA is hiring a Network/Smart Hands Support Specialist to provide on-site technical support for network infrastructure, hardware installations, and data center operations in coordination with a remote NOC and engineering teams. The role is hands-on and includes equipment installation, troubleshooting, maintenance, documentation, and local travel between sites. The position is performed onsite daily at a client facility and requires an annual flu shot. Because the client is supported 24/7, the schedule may include evenings or weekends, as well as shift work, holidays, emergency callouts, and rotating on-call coverage. The role also provides project leadership, contributes to telecommunications and network system design, and translates business parameters and objectives into functional or technical requirements. The starting pay range is $79,480–$119,220, with actual compensation based on relevant experience, skills, and qualifications. The position may also be eligible for incentive compensation based on individual and/or company performance. Benefits include medical, dental, and vision insurance with an employer contribution; flexible spending or health savings accounts; life and AD&D insurance; short- and long-term disability coverage; paid time off; employee assistance; and participation in a 401(k) program with company match, along with additional voluntary or legally required benefits.

Requirements

At least 5 years of IT experience.
Ability to lift 50 pounds.
Personal vehicle for travel between sites.
Work onsite daily at the client's facility.
Annual flu shot is required; the posting also specifies flu vaccination for hospital access.
Availability for shift work, weekends, holidays, and emergency callouts.
Reliable transportation and a clean, insurable driving record.
Ability to climb ladders and perform physically demanding tasks.

Nice To Haves

High school diploma, trade school training, or relevant experience.
Strong understanding of OSI Layers 2 and 3 networking, cabling, and data center operations.
Familiarity with routers, switches, firewalls, UPS systems, and electrical and cooling infrastructure.
Experience with Visio, testing tools, and interpreting floor plans.
Strong written and verbal communication skills.
Basic console access and configuration knowledge.
Familiarity with structured copper and fiber cabling and environmental monitoring tools.
Experience with ServiceNow or similar ticketing and change-management systems.
Strong time management, attention to detail, and ability to work independently.
CompTIA A+, Network+, or Cisco certifications such as CCNA.

Responsibilities

Provide Smart Hands support for network and server hardware, including rack-and-stack work, cabling, and hardware swaps.
Troubleshoot and resolve physical connectivity issues, including cable tracing, module or port replacements, and resets.
Perform routine equipment maintenance, hardware upgrades, and emergency repairs.
Power-cycle equipment, set up console access, and replace modules, disks, or power components as directed by remote teams.
Document work performed, maintain service logs, and update relevant systems.
Respond to tickets, update ticket information, and maintain service-level agreements.
Support inventory management, shipping and receiving, and site-readiness tasks.
Respond to emergencies and participate in rotating on-call schedules.
Follow safety protocols and operational procedures, including change-management policies.
Provide project leadership and contribute to the design of telecommunications and network systems.
Translate business parameters and objectives into functional or technical requirements.
Travel between local sites as needed.