Network Infrastructure & Smart Hands Specialist - Onsite in Grand Rapids, MI
About The Position
The Network Infrastructure & Smart Hands Specialist manages implementation, operation, and maintenance of complex networks in Health enterprise data centers that support critical system-wide voice and data applications. The role provides project leadership, contributes to telecommunications and network system design, translates business objectives into functional or technical requirements, and provides technical direction to less senior staff, contractors, and vendors. It also involves system configuration, problem resolution, participation in standards and procedures development, escalation support for chronic issues, and ensuring compliance with industry best practices and home office standards for project implementations and upgrades. The position requires significant planning and change-management effort. Day-to-day work includes delivering move, add, and change (MAC) requests, hardware installation and network cabling, and hardware break/fix ticket resolution, including troubleshooting hardware and connectivity issues and replacing components. The specialist coordinates with Trinity Health third-party vendors and escorts them onsite as needed, participates in an on-call rotation, provides after-hours support when required, and performs health and quality-assurance checks for facility IT closets. This is an onsite role in Grand Rapids, Michigan.
Requirements
- At least 5 years of healthcare operations network, telecommunications, and data center onsite smart hands experience.
Nice To Haves
- CCNA certification or progress toward obtaining it.
Responsibilities
- Manage implementation, operation, and maintenance of complex networks in Health enterprise data centers supporting critical voice and data applications.
- Lead projects and contribute to telecommunications and network system design.
- Translate business parameters and objectives into functional and technical requirements.
- Provide technical direction to less senior infrastructure staff, contractors, and vendors.
- Configure systems and resolve problems.
- Participate in developing standards, policies, and procedures.
- Provide escalation support and subject matter expertise for chronic issues.
- Ensure project implementations and ongoing upgrades follow industry best practices and home office standards.
- Plan and manage changes.
- Deliver move, add, and change (MAC) requests, including hardware installations and network cabling.
- Complete hardware break/fix tickets by troubleshooting hardware and connectivity issues and replacing hardware components.
- Coordinate with Trinity Health third-party vendors and escort them onsite as required.
- Participate in an on-call rotation and provide after-hours support when required.
- Perform health and quality-assurance checks for facility IT closets.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
