CASE PROCESSING SPECIALIST (Grand Rapids, MI)

The GEO Group•Grand Rapids, MI

About The Position

The Case Processing Specialist assists ICE personnel with immigration records management and document preparation under the general direction of ICE field office personnel. The role processes cases and supports related administrative and logistical activities, maintaining accurate and complete case records in both electronic and paper formats and ensuring compliance with agency protocols, federal privacy laws, DHS policies, and federal data security requirements. The specialist prepares, reviews, and manages case files; updates A-files and ICE systems; retrieves court and supporting records; maintains case tracking and scheduling information; and produces status reports. The role also coordinates with ICE officers, EOIR, USCIS, OPLA, detainees, consulates, and legal representatives to support interviews, hearings, court preparation, transfers, and removals. It includes preparing removal documentation and travel logistics, maintaining required file materials, processing departure verifications, and closing and transferring completed cases. After-hours surge support and other assigned duties may be required.

Requirements

Associate’s degree from an accredited institution or one year of directly related industry experience.
Experience and/or training reviewing law enforcement documentation, such as detention files, custodial records, immigration case files, A-files, or DHS databases, or prior experience conducting interviews for immigration- or detention-related purposes.
Knowledge of program objectives, policies, procedures, and requirements related to immigration case processing.
Proficiency with general PC application software, including the Microsoft Office suite.
Ability to exercise initiative, judgment, and knowledge in performing complex, confidential, and sometimes difficult duties.
Must be at least 21 years of age.

Nice To Haves

Bachelor’s degree in a related discipline.

Responsibilities

Process cases and perform related immigration records management and document preparation.
Prepare, review, and manage case files, ensuring documentation is accurate and complete.
Ensure A-files and ICE systems show current, accurate, and complete case status information.
Enter data into ICE systems in accordance with agency protocols and data integrity requirements.
Maintain electronic and paper case files in compliance with federal privacy laws, DHS policies, and federal data security requirements.
Retrieve, compile, and organize court records, conviction documents, and supporting case materials from databases and government sources.
Maintain case status records, court scheduling details, and case tracking logs.
Generate case status reports and monitoring dashboards.
Assist with docket coordination with EOIR and USCIS and coordinate with ICE officers on interviews, hearings, removals, and case updates.
Review paperwork for completeness and accuracy, update A-files, and notify docket officers in a timely manner for appropriate law enforcement action.
Track compliance with release conditions and report violations as applicable.
Assist ICE OPLA in obtaining criminal history checks and supporting documentation before court as needed.
Schedule and coordinate interviews between detainees and ICE officers, consulates, and legal representatives as assigned.
Organize removal documents and coordinate removal scheduling and flight staging with ICE personnel.
Ensure A-files for individuals scheduled for removal contain required documentation in accordance with ICE instructions.
Prepare travel information, ICE Air schedules and manifests, detention center release forms, and property inventories and receipts for scheduled departures.
Ensure detainees have necessary legal paperwork, a seven-day supply of medications, property, and valuables before transfer or removal.
Collect, review, and file signed Form I-205 Warrant of Removal/Deportation departure verifications in the A-file.
Close cases in ICE data systems and transfer files to the National Record Center for storage.
Communicate with detainees in their primary language, using translation devices or services if needed.
Provide logistical and administrative support for ICE personnel as assigned.
Provide after-hours surge support, including an expanded breadth and depth of tasks, as required.
Perform other duties as assigned.