Network Support Specialist

Aspen Fiber Networks•Houston, TX

About The Position

Aspen Fiber Networks is seeking a proactive, detail-oriented Network Support Specialist to provide technical support and troubleshooting for clients’ networking needs. The role focuses on maintaining optimal network performance and reliability by working with clients and internal teams to diagnose and resolve issues, provide training on network systems, and assist with implementing network solutions. The specialist contributes to exceptional support and client satisfaction.

Requirements

Associate or bachelor’s degree in computer science, information technology, or a related field.
Proven experience in a network support or technical support role.
Strong knowledge of network protocols and technologies, including TCP/IP, DNS, and DHCP.
Experience troubleshooting network issues and providing solutions.
Familiarity with routers, switches, firewalls, and other network equipment.
Excellent problem-solving and analytical skills.
Strong communication and customer service skills.
Ability to work independently and as part of a team.

Nice To Haves

Relevant certifications, such as CompTIA Network+ or CCNA.

Responsibilities

Monitor and support client network systems to ensure smooth operation.
Troubleshoot and resolve network issues reported by clients.
Assist in the installation and configuration of network equipment.
Provide technical guidance and support to clients and internal teams.
Document and maintain records of network support activities and resolutions.
Stay updated on networking technologies and industry best practices.
Participate in training clients on network usage and best practices.
Collaborate with network engineers to implement solutions for network enhancements.