Computer Network Support Specialist

Chimes • ,

2d • $32 - $57 • Remote

About The Position

Chimes is seeking a Computer Network Support Specialist to install, monitor, and troubleshoot local and wide area network services. This is a remote position open to candidates in the United States. Candidates must be legally authorized to work in the U.S.; Chimes does not provide visa sponsorship. AbilityOne Program participants are encouraged to apply, but participation is not required. Chimes provides reasonable accommodations for applicants and employees with disabilities throughout the application and interview process and in performing essential job functions and receiving employment benefits.

The specialist monitors network availability, performance, utilization, and security alerts; diagnoses and resolves network issues; supports approved network equipment and security updates; and assists users with network services. The role also maintains support documentation, network diagrams, inventories, and troubleshooting procedures; prepares status and incident reports; researches replacement options; contributes knowledge articles; protects confidential information; and follows agency policies.

Base salary depends on work location, skills, experience, and internal equity. The hourly ranges are $44.42–$56.94 for Tier 1 (Baltimore, MD; Washington, DC; and Northern Virginia), $35.59–$49.24 for Tier 2 (Dallas, TX; New Castle, DE; and Los Angeles, CA), and $31.82–$36.59 for Tier 3 (Orlando, FL).

Requirements

• Two or more years supporting computer networks, network devices, connectivity, or related infrastructure.
• Experience documenting and resolving network incidents and service requests.
• Working knowledge of routing, switching, wireless networking, TCP/IP, cabling, firewalls, and common diagnostic tools.
• Legally authorized to work in the United States; visa sponsorship is not provided.

Nice To Haves

• Associate degree in Information Technology, Networking, Computer Science, or a related field.
• Relevant networking or vendor certifications.
• Experience in government, regulated, or security-conscious environments.
• Degrees and certifications in computer science, data science, or related fields; equivalent education and experience are welcome.
• Equivalent combinations of related education, training, and experience may be considered.
• AbilityOne Program participation is encouraged but not required.

Responsibilities

• Monitor network availability, performance, utilization, and security alerts, and respond according to established procedures.
• Diagnose and resolve connectivity, routing, switching, wireless, cabling, firewall, and related network issues within assigned authority; escalate outages, security events, and complex faults as needed.
• Configure, install, test, and support approved network equipment and security updates, and assist with backups, access permissions, and restoration activities.
• Provide telephone, electronic, and in-person assistance to users with connectivity and network-service issues.
• Document symptoms, diagnostic steps, configurations, and resolutions in accurate support records; maintain network diagrams, equipment inventories, and troubleshooting procedures.
• Research replacement options, prepare network status and incident reports, contribute to knowledge articles, protect confidentiality, and comply with agency policies.

Benefits

• Medical plan starting at $13.80 per month; the Minimum Value Health Plan is $6.90 per pay period.
• Employer-paid life insurance and AD&D.
• Employer-provided long-term disability coverage.
• 403(b) retirement plan with employer match.
• 10 paid holidays and generous PTO.
• Tickets at Work.
• Employee referral bonuses and recognition programs.
• Clear pathways for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed