Computer Network Specialist Supervisor

State of Maryland•Baltimore City, MD

2d•Onsite

About The Position

The Maryland Health Benefit Exchange (MHBE) is hiring a Computer Network Specialist Supervisor/Cloud Infrastructure and Network Manager to provide strategic and operational leadership for its Network Infrastructure team. MHBE administers Maryland Health Connection, the State’s health insurance marketplace, and works with state agencies and stakeholders to connect Marylanders with affordable health coverage. The position manages, secures, and optimizes MHBE’s enterprise Active Directory and hybrid-cloud network infrastructure. It is responsible for the operational integrity, availability, and security of on-premises Juniper and Fortinet hardware and AWS networking architectures, including Transit Gateway, Direct Connect, and Route 53. The role supports connectivity for critical health benefit application workloads and administers identity and access management, core network services, and cloud security frameworks such as Zscaler Zero Trust Network Access. The incumbent plans network and cloud architectures in alignment with MHBE’s IT objectives, collaborates with internal engineering teams and external state agencies, and ensures regulatory and security compliance to protect sensitive consumer data. The position combines hands-on hybrid network engineering and cloud architecture expertise with technical leadership.

Requirements

Four years and six months of experience, including three years planning, integrating, and maintaining software and hardware for local or wide area computer networks, plus an additional eighteen months in specified computer programming, data communications network, or computer hardware and software work.
Applicants must meet the stated minimum qualifications; the posting provides substitutions for education, certifications, related experience, a qualifying bachelor’s degree plus network experience, and specified U.S. Armed Forces experience.
A qualifying bachelor’s degree substitution requires a degree in computer information technology, management information systems, or another information technology-related field, including coursework in local or wide area computer networks, and three years of network planning, integration, and maintenance experience.

Nice To Haves

Experience managing and supporting enterprise network infrastructure.
Experience designing, implementing, or managing AWS cloud networking technologies.
Experience providing technical leadership for enterprise AD, ADFS, DNS, IAM, or enterprise authentication.
Experience with enterprise network-security technologies and Zero Trust architecture, including Zscaler, Juniper, or Fortinet.
Experience supervising, leading, or coordinating technical staff and/or contractor resources.
Experience leading diagnosis and resolution of significant network, infrastructure, or cloud-services issues.
Experience with formal IT change management, patch management, or infrastructure lifecycle management.
Experience coordinating network or infrastructure services with external organizations.

Responsibilities

Direct the daily operations of network staff.
Manage enterprise Active Directory, ADFS, and enterprise single sign-on systems, including identity management, Group Policy administration, and authentication across the hybrid environment.
Manage Juniper firewalls, routers, and wireless access points, as well as Fortinet devices.
Oversee inter-agency and intra-agency connectivity, network circuit management, and AWS Direct Connect to support data exchange with MD DoIT, DHS, and MDH.
Design and manage AWS VPCs, Transit Gateways, Route 53, and load balancing.
Optimize AWS CloudFront and security groups, while maintaining familiarity with EC2 and AWS Linux environments.
Implement Zero Trust networking using Zscaler.
Oversee infrastructure and network-device patching cycles, monitor performance, and implement backup technologies for high availability and disaster recovery.
Lead complex troubleshooting efforts.
Use ServiceNow and JIRA Service Desk for formal change management and ensure network designs and modifications meet agency standards.
Align network and cloud topologies with MHBE IT objectives and collaborate with internal engineering teams and external state agencies.
Enforce regulatory and security compliance standards to safeguard sensitive consumer data.