Computer Support Specialist

Regional Water Authority•New Haven, CT

2d•Onsite

About The Position

The Computer Support Specialist utilizes, evaluates, and coordinates software and hardware for new and existing applications to meet organizational business needs. The role supports assigned projects and helps resolve problems in a timely manner to determine effective IT approaches. It may provide users with guidance and informal training. Responsibilities include assisting with the design and implementation of hardware configurations, installing software, managing network systems, training staff on correct operating procedures, and supporting RWA’s cybersecurity function. The position is onsite in New Haven, Connecticut, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent.
At least two years of experience troubleshooting and supporting hardware and software related to radio, telephone, and ancillary systems.
Experience in project management, communications system backup and recovery, and workflow analysis.
Must be eligible to work lawfully in the United States immediately; the employer will not sponsor work authorization.

Nice To Haves

Bachelor’s degree or related degree in Computer Science, Information Systems, or a related field.

Responsibilities

Coordinate with the IT Manager to discuss system, project, and support needs.
Assist with designing and installing computer hardware, software, network, and telecommunications configurations.
Troubleshoot network, hardware, telecommunications, and software issues.
Support IT communications technologies.
Maintain data associated with communications facilities, including inventory, operations, and maintenance.
Provide user support and training.
Coordinate project communications for interdepartmental business needs.
Conduct technology research and maintain market awareness.
Support RWA’s cybersecurity function.