Computer User Support Specialist

MANTECH • Eglin AFB, FL

9d • Onsite

About The Position

MANTECH is seeking a motivated, career- and customer-oriented Computer User Support Specialist to join its Air Force / Space team at Eglin AFB. The position’s primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.

Requirements

• High school diploma.
• At least 2 years of direct or related experience.
• Active and valid DoD 8140 IAT-II certification.
• Demonstrated experience as a full-service IT support team member in a Windows AD environment.
• Experience working within an IT support team and contributing to and collaborating on daily support activities.
• Ability to resolve, contribute to, and provide solutions for IT needs supporting SCIF and corporate IT operations.
• Current and active TS/SCI clearance.
• Willingness to submit to a polygraph.

Responsibilities

• Provide analytical techniques and procedures in support of clients, systems, and networks, and consult with users to determine hardware, software, and system functionality.
• Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
• Field user calls, determine the level of support required, and escalate or distribute calls to appropriate support tiers, such as Tier 2 and Tier 3.
• Troubleshoot account management, enterprise resources applications, server administration, networking, and application issues.
• Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.
• Perform security patching, document corrective actions, collect system audits, and continuously monitor systems, networks, and user operations.
• Install and test hardware and software.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED