Computer User Support Specialist, Journeyman

Cayuse Holdings • Bridgeport, WA

9d • $80,000 - $84,656 • Onsite

About The Position

The Computer User Support Specialist, Journeyman provides on-site technical assistance and IT support for field offices. The role combines network performance assessments, end-user device support, and IT system maintenance to support effective IT infrastructure. The position requires travel to field offices for infrastructure and device wellness checks, equipment setup and disposal, training on disposal processes, and compliance with IT policies. The role supports Cayuse’s values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by developing solutions that meet customer needs, fostering teamwork, and delivering quality work.

The position works in a professional office environment and must be performed on-site. Travel to field offices may be required regularly. Physical activities can include lifting, transporting, and installing equipment weighing up to 50 pounds; standing, bending, and walking; working occasionally in tight spaces such as server racks, data centers, or wiring closets; and sitting for extended periods while using a computer. The employee must be physically and mentally able to perform duties for extended periods and establish a productive, professional workspace. A flexible schedule may include holidays, and work outside normal business hours or additional business travel may be requested.

The job description notes that duties and responsibilities may change at any time. Cayuse is an Equal Opportunity Employer and makes employment decisions based on merit, qualifications, skills, and abilities.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered in lieu of a degree.
• At least four years of experience in IT roles, including field and/or user support.
• CompTIA Security+ certification is mandatory.
• Advanced technical knowledge and troubleshooting skills related to hardware, software, and network systems.
• Proficiency in IT systems setup, maintenance, and end-user support.
• Knowledge of IT ticketing systems and remote support tools.
• Skill in conducting network performance evaluations and resolving connectivity issues.
• Ability to obtain Certified Network Defender, GIAC Foundational Cybersecurity Technologies, and GIAC Security Essentials certifications within nine months of employment.
• Secret Security Clearance required.
• Must pass a background check; additional project- or client-required background checks may be required during employment.
• Problem-solving and analytical skills.
• Ability to use remote support tools and ticketing systems and willingness to travel.
• Excellent communication and interpersonal skills, including the ability to respond to customers with urgency.
• Proficiency with Microsoft and Adobe tools, including Excel, Word, PowerPoint, and Acrobat.
• Ability to manage multiple tasks, build individual and team relationships, and work independently as well as collaboratively.
• Ability to work on-site and perform the physical activities described, including lifting, transporting, and installing equipment weighing up to 50 pounds.
• Ability to use a computer and office productivity tools with sufficient speed to meet the demands of the position.

Nice To Haves

• CompTIA A+ certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

Responsibilities

• Offer on-site technical support to field offices by conducting IT infrastructure and end-user device wellness checks.
• Perform network performance evaluations and troubleshoot issues that hinder optimal connectivity.
• Review, maintain, and verify the functionality and setup requirements of conference room equipment.
• Provide technical assistance for desktops, laptops, printers, and peripherals; set up, configure, and maintain IT equipment in accordance with organizational policies.
• Troubleshoot hardware, software, and network issues and provide resolutions to meet end-user needs.
• Assist with training on IT equipment disposal processes and compliance with required policies.
• Use remote support tools to provide off-site assistance when necessary.
• Track, monitor, and resolve IT issue tickets while supporting customer satisfaction.
• Document issue resolutions and provide feedback to improve IT support processes and systems.
• Collaborate with team members to identify proactive measures to enhance IT performance and reliability.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Wellness program.
• Flexible Spending Accounts for healthcare, dependent care, and commuter expenses.
• Short-term and long-term disability options.
• Company-provided basic life and AD&D insurance.
• Voluntary life and AD&D options.
• 401(k) Retirement Savings Plan with matching after one year.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level