Computer User Support Specialist, Journeyman

Cayuse Holdings • Bridgeport, WA

7d • Onsite

About The Position

The Computer User Support Specialist, Journeyman provides on-site technical assistance and IT support for field offices. The role combines network performance assessments, end-user device support, and IT system maintenance to support the operational effectiveness of IT infrastructure. The position requires travel to field offices to conduct infrastructure and device wellness checks, assist with equipment setups and disposals, provide training on IT equipment disposal processes, and ensure compliance with established IT policies. The role supports Cayuse’s values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by developing customer-focused technical solutions, working collaboratively, and delivering quality work.

The position works in a professional office environment and must be performed on-site. It includes regular travel to field offices, physical tasks involving IT equipment, and possible work outside normal business hours or on holidays. The employee reports to the Project Manager.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered in lieu of a degree.
• At least four years of experience in IT roles, including field and/or user support.
• CompTIA Security+ certification is mandatory.
• Advanced technical knowledge and troubleshooting skills in hardware, software, and network systems.
• Proficiency in IT systems setup, maintenance, and end-user support.
• Knowledge of IT ticketing systems and remote support tools.
• Skill in evaluating network performance and resolving connectivity issues.
• Ability to obtain Certified Network Defender, GIAC Foundational Cybersecurity Technologies, and GIAC Security Essentials Certifications within nine months of employment.
• Secret Security Clearance required.
• Must pass a background check; additional project- or client-required background checks may occur during employment.
• Problem-solving and analytical skills, with the ability to respond to customers urgently and effectively.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft and Adobe tools, including Excel, Word, PowerPoint, and Acrobat.
• Ability to manage multiple tasks, work independently and as part of a team, and build individual and team relationships.
• Willingness to travel and ability to work with remote support tools and ticketing systems.
• Ability to lift, transport, and install IT equipment weighing up to 50 pounds.
• Ability to perform duties for extended periods and use computers and office productivity tools at the speed required by the position.

Nice To Haves

• CompTIA A+ certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

Responsibilities

• Provide on-site technical support to field offices through IT infrastructure and end-user device wellness checks.
• Evaluate network performance and troubleshoot connectivity issues.
• Review, maintain, and verify conference room equipment and setup requirements.
• Provide support for desktops, laptops, printers, and peripherals.
• Set up, configure, and maintain IT equipment in accordance with organizational policies.
• Troubleshoot hardware, software, and network issues and resolve end-user problems.
• Assist with training on IT equipment disposal processes and required policy compliance.
• Use remote support tools to provide off-site assistance when needed.
• Track, monitor, and resolve IT issue tickets while maintaining customer satisfaction.
• Document resolutions and provide feedback to improve IT support processes and systems.
• Collaborate with team members on proactive measures to improve IT performance and reliability.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Wellness Program.
• Flexible Spending Accounts for healthcare, dependent care, and commuter expenses.
• Short-term and long-term disability options.
• Company-provided basic life and AD&D insurance.
• Voluntary life and AD&D options.
• 401(k) Retirement Savings Plan with matching after one year.
• Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level