Journeyman Computer User Support Specialist

TekSynap•Nellis AFB, NV

9d•$50,000 - $60,000•Onsite

About The Position

TekSynap is seeking a Journeyman Computer User Support Specialist to support the United States Air Force, 53rd Wing at Nellis AFB, Nevada. The position supports Department of Defense activities within Special Access Programs, including HQ Air Force, the Office of the Secretary of Defense, and Military Compartments. It provides day-to-day support for Collateral, Sensitive Compartmented Information (SCI), and Special Access Program (SAP) activities. The specialist provides end-user technical support across desktop and network environments, including problem identification and resolution, software installation and upgrades, hardware installation and configuration, and maintenance of PCs, laptops, and Windows desktop applications. The role also involves documenting and tracking issues, updating the solutions database, enforcing IT policies, and helping configure user accounts and security profiles. This is an office-based position with a Monday–Friday day-shift schedule. Evening and weekend work may be requested to meet program and contract needs. Travel is less than 10%.

Requirements

Active TS/SCI clearance.
Active IAM I certification.
Three to five years of experience in information technology or a related field.
Eligibility for access to Special Access Program Information.
Willingness to submit to a Counterintelligence polygraph.
U.S. citizenship.

Nice To Haves

Bachelor of Science degree in Computer Science, Information Technology, or equivalent experience is preferred.
Prior performance in roles such as System Administrator, Network Administrator, or Information Technology/Assurance Specialist.

Responsibilities

Provide end-user support for a variety of technical issues and identify, research, and resolve problems.
Respond to telephone calls, email, and personnel requests for technical support.
Document, track, and monitor problems to ensure timely resolution.
Install and support commercial software and related upgrades.
Update the solutions database with applicable resolutions.
Perform problem solving, hardware and software installation, and configuration based on computing standards.
Provide client support for network and desktop systems.
Monitor and enforce IT policies and procedures.
Assist with setting up new users in IDAM and multiple-level security LDAP profiles.
Install and configure computers, monitors, network infrastructure, printers, scanners, and related hardware.
Maintain, upgrade, and repair PCs, laptops, and Windows desktop applications across systems.