Computer Support Specialist II

Module X Solutions•Shreveport, LA

9d•$20 - $25•Onsite

About The Position

Module X Solutions is seeking an IT Support Technician II to provide intermediate-level technical support and assist with IT operations in a fast-paced manufacturing environment. Reporting directly to the IT Manager, this role combines employee support with hands-on equipment installation and network cabling to help maintain the company’s IT infrastructure. The assigned schedule may vary based on operational coverage needs, and the position may participate in a rotating on-call schedule for urgent issues outside assigned work hours. The role supports hardware, software, printing, networking, end-user devices, business applications, user accounts, and IT equipment lifecycle activities. It also assists with IT projects, system upgrades, employee training, and security controls. Physical work may include installing equipment, running network cables, lifting or moving hardware weighing up to 50 pounds, climbing ladders, bending, and reaching. Work may take place in manufacturing areas with dust, noise, moving mechanical parts, temperature variations, and heights. Appropriate safety procedures and equipment are to be used, and reasonable accommodations may be made for qualified individuals.

Requirements

At least 3 years of relevant IT support experience, including independent troubleshooting of hardware, software, and network issues in a Microsoft environment.
Proficiency in Windows 11 troubleshooting, configuration, and common desktop hardware support.
Working knowledge of Microsoft 365, including Outlook, Teams, and SharePoint Online.
Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP, and ability to install and troubleshoot network cabling.
Ability to troubleshoot systematically, manage competing requests, communicate clearly with nontechnical employees, document work, and recognize when escalation is needed.
Ability to work independently during assigned coverage hours and collaborate with the IT Manager and other support resources.
Ability to perform hands-on equipment installation and cabling and to lift or move hardware weighing up to 50 pounds, climb ladders, bend, and reach.
Authorization to work in the United States.

Nice To Haves

Manufacturing experience.
Familiarity with legacy Windows environments.
Experience with Windows Server, account administration, Power Apps, Sage 100, Autodesk Vault/Inventor, or similar ERP and CAD systems.
Associate degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
CompTIA A+, Network+, relevant Microsoft certifications, or similar credentials.

Responsibilities

Resolve employee IT requests involving hardware, software, printing, and network connectivity; prioritize issues affecting production and business operations and escalate complex or unresolved problems.
Document requests, troubleshooting steps, and resolutions in the ticketing system; communicate progress, maintain technical procedures and knowledge-base articles, and provide handoffs for unresolved issues.
Install, configure, deploy, and maintain desktops, laptops, printers, peripherals, phones, mobile devices, barcode scanners, label printers, conference-room equipment, and shop-floor workstations as assigned.
Coordinate changes that may interrupt business or production operations with the IT Manager and affected departments, obtaining required approval before implementation.
Install, label, and troubleshoot network cabling; assist with switch configuration and connectivity troubleshooting under established procedures and the IT Manager’s direction.
Assist with Windows Server support, including assigned user access, file sharing, and routine troubleshooting; support Windows 11 and remaining legacy Windows endpoints.
Provide installation, access, and initial troubleshooting support for Microsoft 365, SharePoint Online, Power Apps, Sage 100 Advanced, and Autodesk Vault/Inventor; coordinate advanced issues with the IT Manager or vendors.
Assist with employee onboarding and offboarding, password resets, multifactor authentication, and approved account and access changes.
Assist with endpoint updates, software deployments, and approved security controls; protect confidential information and promptly report suspected security incidents.
Maintain IT equipment inventory and assignment records; prepare equipment for employees, coordinate repairs and warranty service, and assist with secure equipment retirement.
Provide user guidance and training, and assist with IT projects, system upgrades, and other related duties as assigned.
Perform hands-on equipment installation and cabling, using appropriate safety procedures and equipment for physical tasks and shop-floor work.