Computer Support Specialist

Clay County•Moorhead, MN

About The Position

Clay County is hiring a full-time Computer Support Specialist in its Technology Services Department. The role provides technical support to county and partner-agency staff, including troubleshooting incidents, maintaining computer hardware and software, supporting identity-management and mobile-device platforms, and assisting with servers and state and proprietary systems. The position also includes staff training, technical documentation, IT asset management, and acquisition of IT products and supplies. The regular schedule is Monday through Friday, 8:00 AM to 4:30 PM, with rotating after-hours on-call duties, including nights, weekends, and holidays, to support 24/7 departments. The position is non-exempt. Starting salary is $27.68–$29.68 per hour, depending on experience; the full salary range is $27.68–$38.68 per hour. The role is eligible for Clay County’s benefit package.

Requirements

Associate’s degree or a two-year college or technical-school certificate in a related field, or 1–3 years of prior work-related experience in a related field.
Valid driver’s license.
Successfully complete a background check.
Submit a Clay County application and resume to be considered.

Responsibilities

Troubleshoot, diagnose, and resolve problems reported by county and partner-agency staff.
Plan and analyze work processes; research and report problem trends and patterns; and develop and maintain problem-tracking databases.
Rotate through after-hours on-call duties to support staff in-office and remotely, including nights, weekends, and holidays for 24/7 departments.
Communicate courteously, professionally, and patiently with staff.
Install, analyze, configure, and upgrade operating systems and software, including standard business and administrative packages, user profiles, and permissions.
Create and deploy operating-system and software packages; modify specific applications for operational departments as needed.
Maintain and deploy computer hardware, including PCs, laptops, peripherals, user-specific networking devices, and security software.
Manage changes in identity-management platforms, including Active Directory and Microsoft Azure/Entra ID; configure multi-factor authentication and mobile-device management platforms such as Intune.
Maintain Tier 2 and Tier 3 servers, such as file, print, inventory, and deployment servers, in conjunction with the Systems Administrator role.
Instruct county staff in using standard business and administrative software, including Microsoft Office, collaboration software, incident-ticketing systems, and database-management tools; provide written documentation where required.
Develop and maintain training materials and conduct information-system training sessions.
Create, update, and introduce standard operating procedures and other documentation, following security protocols and regulatory and compliance needs.
Create technical documentation, guides, and tutorials for end users; stay current on relevant technology and education and share information with end users.
Manage, maintain, and support state and proprietary systems, create user accounts, and serve as the primary contact for state-based applications and services.
Maintain, update, and administer IT assets in a central inventory database; perform physical inventories and maintain asset and personnel records.
Receive and acquire IT products, services, and supplies for county departments.
Attend regularly scheduled trainings.
Perform other duties as assigned.