Computer Support Specialist

New Wave People•New York, NY

1d•Onsite

About The Position

The Computer Support Specialist provides technical assistance to users by phone, email, chat, or in person. The role monitors and works on tickets submitted through the JIRA ticketing system; installs, sets up, and configures hardware, software, and peripherals; diagnoses and resolves hardware, software, and network issues; and documents technical problems, resolutions, and user guides. Other reasonably related duties may be assigned. This is an on-site position with a Monday–Friday schedule of 9:00 a.m. to 5:00 p.m., totaling 37.5 hours per week, with a 30-minute unpaid lunch break. Holiday work, overtime, and travel are not required. Parking is not provided, and proper footwear is required to perform tasks safely. Applicants should include a cover letter with their resume. Salary is commensurate with the scope of work and job experience. New Wave People is an Equal Opportunity Employer.

Requirements

At least two years of experience in Information Technology and Customer Service.
Proof of eligibility to work in New York State.
An associate or bachelor's degree in computer science, information systems, management systems, information technology, or cybersecurity.
Knowledge of computer hardware, software, operating systems, and networks.
Good analytical and logical reasoning skills to identify root causes of problems.
Excellent verbal and written communication skills, including the ability to explain technical concepts to nontechnical users.
Patience, empathy, and a focus on customer satisfaction.
Ability to manage tasks, prioritize requests, and maintain detailed records.
Ability to work under pressure in a fast-paced environment.
Proper footwear to perform tasks safely.