Computer Support Specialist

Flad Architects•Madison, WI

1d•Hybrid

About The Position

Flad, a national architectural firm with ten offices, is hiring a Computer Support Specialist for its Madison, Wisconsin office. The role handles Service Desk calls and tickets and provides basic or intermediate technical support for troubleshooting problems and standard software applications, escalating issues as needed. The position supports end users, workstations, mobile devices, phone systems, virtual meetings, and conference room and display equipment. It also includes installing applications and upgrades, onboarding and user training, and rotating routine technical support duties.

Requirements

At least one year of relevant help desk or IT service desk and end-user support experience.
At least one year of experience with Microsoft Windows 11, Microsoft Office applications, Office 365, videoconferencing solutions, and similar standard office applications.
At least one year of application support experience.
At least one year of experience with Intel-based desktop and laptop hardware.
At least one year of experience installing, configuring, and troubleshooting devices on a TCP/IP-based network.
A minimum two-year technology degree.
Availability to work on-site during Flad's business hours, 8:00 a.m. to 5:00 p.m.

Nice To Haves

Two or more years of relevant help desk or IT service desk and end-user support experience.
Familiarity with AutoCAD, Revit, and desktop publishing/design applications.
Familiarity with Windows desktop imaging and management systems, PowerShell, and batch scripting.
Practical experience with recent Apple hardware and software.

Responsibilities

Answer, respond to, resolve, and log Service Desk calls and tickets.
Attempt first-level resolution and provide basic or intermediate technical support for troubleshooting problems and standard software applications.
Escalate Service Desk calls and tickets to other staff as appropriate and collaborate to manage and ensure resolution.
Install end-user software applications, system upgrades, and migrations.
Set up and take down workstations as needed.
Support mobile devices, the phone system, virtual meetings, audio-visual equipment, and other conference room and display equipment.
Conduct IT orientation for new employees and provide user training on supported systems as requested.
Participate in scheduled rotations of routine technical support duties, including Help Desk and the after-hours pager.

Benefits

Health, dental, and vision insurance.
Generous paid time off and paid holidays.
Retirement savings plan and fiduciary advisor.
Identity theft plan.
Section 125 flexible benefits, including mass transit and parking.
Life insurance, short-term disability, and long-term disability.
Employee Assistance Program (EAP).
Continuing education and career development, including internal programs and funds for external programs, licensure, and sustainability support.
Annual professional registration and organization reimbursement.
Hybrid work environment.