Network Support Specialist

City of New York • Queens, NY

1d

About The Position

The NYC Department of Environmental Protection’s Bureau of Wastewater Treatment is seeking a skilled and reliable IT professional to serve as a Network Support Specialist within its IT Support group. The role focuses primarily on planning, supporting, and maintaining local- and wide-area network infrastructure at wastewater treatment plants, field offices, and collections facilities across New York City’s five boroughs. The selected candidate will also provide telecommunications support and contribute to BWT’s transition from Cisco to Arista networking hardware.

The position supports BWT’s digital transformation, which includes SCADA support and development, IT support and cybersecurity, asset management, and application development. The IT Automation Engineer Civil Service Title is non-competitive and does not require candidates to be on a civil service list.

Requirements

• A baccalaureate degree in computer science, engineering, or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, or infrastructure management; or
• Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, or infrastructure management; or
• Education and/or experience equivalent to either of the above.

Responsibilities

• Install, configure, and support networking hardware, including switches, routers, access points, and wireless infrastructure.
• Assist with network modernization projects, including hardware upgrades, equipment relocations, and structured cabling.
• Troubleshoot LAN and WAN connectivity issues at field locations and provide responsive support.
• Coordinate site deployments and upgrades with the Bureau of Information Technology, vendors, and contractors.
• Maintain accurate documentation, including network diagrams, IP inventories, and cabling layouts.
• Provide secondary support for telecommunications systems, such as cellular signal boosters, fire alarm lines, and dedicated data circuits.
• Ensure work complies with DEP’s EEO and EHS standards and promotes a safe, inclusive work environment.

What This Job Offers

• Job Type: Full-time