Specialist Network Technology Support

AT&T•Dallas, TX

2d•Onsite

About The Position

The Specialist Network Technology Support role is a full-time, onsite position based in Atlanta, Georgia, or Dallas, Texas, and is performed at the designated work location five days per week. No relocation is offered. The Wireless Network Engineer implements, supports, troubleshoots, and optimizes enterprise wireless and networking solutions. The role supports RF design activities, wireless assessments, implementation projects, network migrations, and customer support engagements, working closely with senior engineering resources to validate wireless designs, conduct RF surveys, support customer deployments, and deliver enterprise Wi-Fi solutions. The position includes customer-site travel as required for surveys, implementation, deployment support, and project engagements. Physical work may involve standing, walking, lifting network equipment, and accessing network infrastructure in customer environments. Weekly hours are 40. The stated annual salary range is $77,800 to $130,800, with starting salary dependent on geography, experience, expertise, and education or training. AT&T describes benefits including medical, dental, and vision coverage; a 401(k) plan; tuition reimbursement; paid time off and holidays; paid parental and caregiver leave; additional sick leave that may be available; adoption reimbursement; disability benefits; life and accidental death insurance; supplemental benefit programs; employee assistance programs; wellness programs; and employee discounts on eligible AT&T products and services.

Requirements

2–3 years of experience performing wireless engineering, RF design, site surveys, or enterprise network implementation.
Working knowledge of Wi-Fi fundamentals and RF concepts.
Working knowledge of TCP/IP, DNS, DHCP, VLANs, routing and switching, and wireless security.
Experience supporting cloud-managed networking platforms.
Strong troubleshooting and analytical skills.
Strong verbal and written communication skills.
Ability to work independently and within a team environment.
Ability to manage multiple concurrent customer-facing projects.
ECSE Design (Ekahau Certified Solutions Engineer) certification.
CWNA (Certified Wireless Network Administrator) certification.
Ability to travel as required to customer locations.
Ability to perform on-site survey and implementation activities, including standing, walking, lifting network equipment, and accessing network infrastructure in customer environments.

Nice To Haves

CCNA (Cisco Certified Network Associate).
CWDP (Certified Wireless Design Professional).
Cisco Meraki Solutions Specialist (CMSS).
Aruba Networking Certification.
Juniper Mist Certification.
Ruckus Wireless Certification.
Experience with Ekahau wireless design and survey tools.
Experience supporting SD-WAN technologies.
Experience performing wireless site surveys and network assessments.
Experience supporting hospitality, enterprise, retail, healthcare, or large-campus wireless environments.

Responsibilities

Conduct wireless site surveys and collect RF performance data.
Assist with predictive and on-site RF surveys using Ekahau.
Perform wireless coverage validation and signal analysis.
Support wireless design development, validation, and optimization.
Assist with wireless capacity planning and access point placement recommendations.
Identify and troubleshoot RF interference, coverage, and performance issues.
Support post-installation wireless optimization activities.
Participate in design reviews and implementation planning sessions.
Configure, deploy, and maintain enterprise networking infrastructure.
Support cloud-managed networking platforms, including Cisco Meraki, Aruba Central, Juniper Mist, and Ruckus.
Perform logical configuration changes and service activations.
Support wireless migrations, technology refreshes, and new network deployments.
Troubleshoot wireless, routing, switching, and security-related issues.
Validate implementation activities and document outcomes.
Participate in maintenance windows and change management activities.
Participate in customer discovery sessions and technical review meetings.
Assist customers with troubleshooting, operational support, and issue resolution.
Gather and document technical requirements for implementation projects.
Communicate technical findings, recommendations, and project status to customers and stakeholders.
Create and maintain technical network documentation.
Document RF survey findings, wireless designs, and recommendations.
Produce as-built documentation and implementation records.
Maintain operational standards, engineering procedures, and best practices.
Travel to customer locations as required for wireless surveys, implementation activities, deployment support, and project engagements.

Benefits

Medical, dental, and vision coverage.
401(k) plan.
Tuition reimbursement program.
Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays, based on date of hire.
Paid parental leave.
Paid caregiver leave.
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption reimbursement.
Short- and long-term disability benefits.
Life and accidental death insurance.
Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal coverage.
Employee Assistance Programs (EAP).
Employee wellness programs.
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T phone.