SATCOM IP Network Support Specialist

Leidos • Shiloh, IL

2d • Onsite

About The Position

The SATCOM IP Network Support Specialist works in the Enterprise SATCOM Gateway Services (ESGS) Operations Support Cell within Leidos’ Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II). The position is based at Scott AFB, Illinois, and directly supports DISA-provided Global Information Grid (GIG) capabilities and Defense Information System Network (DISN) services for the Department of Defense and national security organizations through the 24x7 DISA Global Operations Center (DGOC). U.S. citizenship and an active Secret clearance are required to start.

The role supports Baseband, IF, and RF communications and IP-over-SATCOM networks. It includes ticket management, continuous monitoring, configuration and troubleshooting of network and satellite equipment, and coordination with DoD SATCOM Gateway facilities and deployed operators. The position requires working in a 24/7 operations environment.

Requirements

• U.S. citizenship.
• Active Secret security clearance at start.
• DoD-8570 IAT Level 2 baseline certification at start, such as Security+ CE or equivalent.
• Ability to work in a 24/7 operations environment.
• Moderate experience utilizing SAA/GAAs as source documentation for network configuration.
• Moderate understanding and experience operating and configuring MILSATCOM encryption devices.
• Moderate understanding and experience with SATCOM architecture and signal flow.
• Ability to manage IP-over-SATCOM networks using iDirect, Linkway, EBEM, or equivalent FM-TDMA hubs.
• High school diploma.
• 2–4 years of experience.

Responsibilities

• Create and update tickets in DISA ticketing applications to support customer problem tracking and resolution across Baseband, IF, and RF communications networks.
• Monitor network events and element management failures in real time on a 24x7x365 basis.
• Provide IP network support, including configuration of routers, switches, firewalls, and voice equipment.
• Provide IP satellite modem support, including configuration and issuance of option, boot, and RSP files.
• Remotely access and de-access customers into IP/SATCOM networks.
• Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
• Verify that equipment is operating in the baseline configuration.
• Remotely provide global equipment configurations at DoD SATCOM Gateways using Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED