SATCOM IP Network Support Specialist

Leidos • Sunset, UT

2d • Onsite

About The Position

The SATCOM IP Network Support Specialist supports DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center. The role is in Leidos Digital Modernization Sector’s Global Solutions Management-Operations II (GSMO-II), within the Enterprise SATCOM Gateway Services Operations Support Cell, at Hill AFB, Utah. The position requires U.S. citizenship and an active Secret clearance at the start date. The specialist assists with operations and troubleshooting for networks supporting Baseband, IF, and RF communications, including IP and satellite communications systems.

Requirements

• U.S. citizenship.
• Currently possess an active Secret security clearance.
• Possess a DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) by the start date.
• Ability to work in a 24/7 operations environment.
• Moderate experience using SAA/GAAs as source documentation for network configuration.
• Moderate understanding and experience with operation and configuration of MILSATCOM encryption devices.
• Moderate understanding and experience with SATCOM architecture and signal flow.
• Ability to manage IP-over-SATCOM networks using iDirect, Linkway, EBEM, or equivalent FM-TDMA hubs.
• High school diploma and 2–4 years of experience.

Responsibilities

• Create and update tickets in DISA ticketing applications to support customer problem tracking and resolution across networks serving Baseband, IF, and RF communications.
• Monitor network events and element-management failures in real time on a 24x7x365 basis.
• Provide IP network support, including configuration of routers, switches, firewalls, and voice equipment.
• Provide IP satellite modem support, including configuration and issuance of option, boot, and RSP files.
• Remotely access and de-access customers into IP/SATCOM networks.
• Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
• Verify that equipment is operating in its baseline configuration.
• Remotely provide global equipment configurations at DoD SATCOM Gateways using Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED