SATCOM IP Network Support Specialist
About The Position
The SATCOM IP Network Support Specialist works in Leidos’ Enterprise SATCOM Gateway Services Operations Support Cell at Scott AFB, Illinois, supporting the Defense Information Systems Agency (DISA) and its GIG/Defense Information System Network services. The role supports DISA-provided capabilities and services in the 24x7 DISA Global Operations Center. U.S. citizenship and an active Secret clearance are required to start. The specialist assists with network operations and customer issue resolution across baseband, intermediate-frequency (IF), and radio-frequency (RF) communications. Duties include ticket management, real-time monitoring, IP network and satellite modem configuration, remote customer access to IP/SATCOM networks, and troubleshooting with DoD SATCOM gateway facilities and deployed operators. The position also verifies equipment baseline configurations and remotely provides global equipment configurations using Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).
Requirements
- U.S. citizenship.
- Active Secret security clearance at start.
- DoD-8570 IAT Level 2 baseline certification at start, such as Security+ CE or equivalent.
- Ability to work in a 24/7 operations environment.
- Moderate experience using SAA/GAAs as source documentation for network configuration.
- Moderate understanding and experience operating and configuring MILSATCOM encryption devices.
- Moderate understanding and experience with SATCOM architecture and signal flow.
- Ability to manage IP-over-SATCOM networks using iDirect, Linkway, EBEM, or equivalent FM-TDMA hubs.
- High school diploma and 2–4 years of experience.
Responsibilities
- Create and update tickets in DISA ticketing applications to track customer problems and support resolution across baseband, IF, and RF communications networks.
- Monitor network events and element management failures in real time on a 24x7x365 basis.
- Provide IP network support, including configuration of routers, switches, firewalls, and voice equipment.
- Provide IP satellite modem support, including configuration and issuance of option, boot, and RSP files.
- Remotely access and de-access customers into IP/SATCOM networks.
- Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
- Verify equipment is operating in the baseline configuration.
- Remotely provide global equipment configurations at DoD SATCOM Gateways using SAA and GAA.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
