SATCOM IP Network Support Specialist

Leidos • Sunset, UT

8h • Onsite

About The Position

The Network Support Specialist works in Leidos’ Enterprise SATCOM Gateway Services Operations Support Cell at Hill AFB, Utah, supporting the Defense Information Systems Agency’s Global Operations Center and DISA-provided GIG/Defense Information System Network capabilities. The role supports Baseband, IF, and RF communications and requires U.S. citizenship and an active Secret clearance at the start of employment. The position operates in a 24/7 environment.

Requirements

• U.S. citizenship.
• Active Secret security clearance at the start of employment.
• DoD-8570 IAT Level 2 baseline certification at start date, such as Security+ CE or equivalent.
• Ability to work in a 24/7 operations environment.
• Moderate experience using SAA/GAAs as source documentation for network configuration.
• Moderate understanding and experience with the operation and configuration of MILSATCOM encryption devices.
• Moderate understanding and experience with SATCOM architecture and signal flow.
• Ability to manage IP-over-SATCOM networks using iDirect, Linkway, EBEM, or equivalent FM-TDMA hubs.
• High school diploma and 2–4 years of experience.

Responsibilities

• Create and update tickets in DISA ticketing applications to support customer problem tracking and resolution across Baseband, IF, and RF communications networks.
• Monitor network events and element-management failures in real time on a 24x7x365 basis.
• Provide IP network support, including configuring routers, switches, firewalls, and voice equipment.
• Provide IP satellite modem support, including configuring and issuing option, boot, and RSP files.
• Remotely access and de-access customers on IP/SATCOM networks.
• Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
• Verify equipment is operating in its baseline configuration.
• Remotely provide global equipment configurations at DoD SATCOM Gateways using Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED